How MHE Works
A simple, guided path from listing your home to arranging your exchange.
Mutual exchange lets social housing tenants swap tenancies directly with each other - council or housing association, no waiting list, no starting your search from scratch. Whether you need more space, less space, or just a different area, here's exactly how the process works from your first listing to picking up new keys.
Create your account
Sign up with your email and verify it — this keeps the community genuine and safe for every household.
List your home
Add bedrooms, bathrooms, rent, landlord details, photos, and pin your exact location using Google Maps.
Tell us what you want
Choose upsize, downsize or like-for-like, and set your desired area and search radius.
Get matched automatically
Our engine scores nearby homes on size fit, distance and tenancy type, and notifies you the moment a match appears.
Message safely
Chat with your match inside Mutual Home Exchange before sharing any personal contact details.
Request & exchange
Send a viewing or exchange request, then work with your landlords to complete the formal mutual exchange.
Know someone looking to move?
Refer a friend and give your own listing a boost - completely free.
1. Send an invite
Enter your friend's name and email from your Refer a friend page - takes a few seconds.
2. They join & list
Once they sign up through your invite and finish setting up their own listing, the reward triggers automatically.
3. Your listing gets Featured
Your own listing gets Featured for 14 days, giving it extra visibility in search - no limit on how many friends you refer.
Membership, simplified
Beyond finding your swap, your account is the control centre for everything else - here's what you actually get.
Your Dashboard
One place for matches, messages and requests - see what needs your attention the moment you log in, without hunting across separate pages.
Profile & Preferences
Update your contact details, opt in or out of MultiSwap, and control exactly how we reach you - all from one settings page.
Notifications, your way
Get told the moment a match appears or someone messages you, so you're never checking back and forth to see what's changed.
Your Subscription
See your current plan at a glance, and manage or upgrade it whenever you're ready - no digging through menus to find it.