How Does Your Landlord Compare?
See where your housing association or council stands against every other landlord, and what you can do if it falls short.
What Is A Good Tenant Satisfaction Score?
In the 2024/25 Tenant Satisfaction Measures, the typical landlord in England had 72.4% of tenants satisfied with the overall service. A landlord scoring 79% or more is in the top quarter; one scoring below 64.7% is in the bottom quarter. The highest score was 97.5% (350 landlords with 1,000 or more homes).
Check Your Landlord
Your landlord's figures will appear here, each one placed against every other landlord.
What Normal And Good Look Like In England
Every landlord in England with 1,000 or more homes reports these figures each year. "Typical" is the median: half of landlords do better and half worse. The top quarter of landlords do better than the figure shown, and the bottom quarter do worse.
| Measure | Typical landlord | Top quarter | Bottom quarter | Best |
|---|---|---|---|---|
| Satisfied with the overall service | 72.4% | 79% or more | under 64.7% | 97.5% |
| Satisfied with repairs | 73.6% | 79.7% or more | under 66.7% | 96.9% |
| Satisfied with time taken for repairs | 69.7% | 76.7% or more | under 63% | 96.1% |
| Home is well maintained | 72% | 77.8% or more | under 65.5% | 96.6% |
| Home is safe | 77.7% | 83% or more | under 71.8% | 98.1% |
| Landlord listens and acts | 61.8% | 69.5% or more | under 54.1% | 95.3% |
| Kept informed | 72.1% | 77.3% or more | under 65.9% | 94.8% |
| Treated fairly and with respect | 78% | 84% or more | under 72.6% | 97.2% |
| Satisfied with complaints handling | 35.6% | 42.1% or more | under 29.6% | 94.3% |
| Communal areas clean and well maintained | 66.7% | 72.8% or more | under 60.7% | 97.4% |
| Positive contribution to the neighbourhood | 64.6% | 71.8% or more | under 57.8% | 89.6% |
| Satisfied with handling of anti-social behaviour | 59.6% | 66.4% or more | under 54.7% | 89.7% |
| Non-emergency repairs done on time | 82.5% | 89.1% or more | under 75% | 100% |
| Emergency repairs done on time | 94.9% | 98.9% or more | under 89.1% | 100% |
| Homes not meeting the Decent Homes Standard (lower is better) | 0.5% | 0% | over 3.3% | 0% |
| Stage 1 complaints per 1,000 homes (lower is better) | 53.5 per 1,000 homes | under 34.3 per 1,000 homes | over 72.2 per 1,000 homes | 5.3 per 1,000 homes |
| Stage 1 complaints answered on time | 90.1% | 96.8% or more | under 72.4% | 100% |
| Anti-social behaviour cases per 1,000 homes (lower is better) | 36 per 1,000 homes | under 22.7 per 1,000 homes | over 57 per 1,000 homes | 1.8 per 1,000 homes |
| Gas safety checks completed | 100% | 100% | under 99.8% | 100% |
| Fire risk assessments completed | 100% | 100% | under 99.9% | 100% |
| Asbestos surveys completed | 100% | 100% | under 99.9% | 100% |
| Legionella risk assessments completed | 100% | 100% | under 100% | 100% |
| Lift safety checks completed | 100% | 100% | under 99.5% | 100% |
| Ombudsman findings of maladministration (lower is better) | 61.6% | under 53.7% | over 71.4% | 18.5% |
Tenant Satisfaction Measures 2024/25, 350 landlords. Repairs on time are against each landlord's own target times. Safety checks are the share of homes or buildings that needed the check and had it done. Ombudsman findings: the share of the Housing Ombudsman's findings about the landlord that found maladministration, for landlords with 5 or more cases.
What Normal And Good Look Like In Scotland
| Measure | Typical landlord | Top quarter | Bottom quarter | Best |
|---|---|---|---|---|
| Satisfied with the overall service | 87.6% | 91.2% or more | under 81.8% | 96.2% |
| Kept informed | 90.7% | 97.3% or more | under 82.8% | 100% |
| Satisfied with repairs | 86.3% | 92.3% or more | under 82.5% | 99.8% |
| Homes meeting the Scottish Housing Quality Standard | 91.4% | 95.2% or more | under 86.1% | 100% |
| Time to complete emergency repairs (lower is better) | 2.7 hours | under 2.2 hours | over 3.4 hours | 1.3 hours |
| Time to complete other repairs (lower is better) | 7.4 days | under 5.5 days | over 9.1 days | 2.3 days |
| Time to re-let empty homes (lower is better) | 30.5 days | under 21.2 days | over 46.9 days | 7 days |
Scottish Housing Regulator landlord reports 2025/26, landlords with 1,000 or more homes. Scotland asks different questions from England, so compare Scottish landlords with each other.
If Your Landlord Falls Short
A low score doesn't change your rights, but it tells you you're not alone. These are the steps open to you.
1. Complain To Your Landlord
Use your landlord's own complaints process first. Under the Housing Ombudsman's Complaint Handling Code, your landlord must acknowledge a complaint within 5 working days and reply in writing within 10 working days of that (stage 1). If you're not happy, ask for it to go to stage 2: another acknowledgement within 5 working days and a reply within 20 working days. After the stage 2 reply you have 12 months to take the complaint to the Housing Ombudsman, which is free. Keep a record of every report, with dates and photos.
2. Know Your Rights On Hazards: Awaab's Law
Awaab's Law sets legal deadlines for social landlords in England to deal with dangerous hazards. Since 27 October 2025, emergency hazards must be investigated and made safe within 24 hours. Significant damp and mould must be investigated within 10 working days of being reported and made safe within 5 working days of the investigation, with a written summary to the tenant within 3 working days of the investigation. The law is being extended to more hazards in stages. If a home can't be made safe in time, the landlord must offer somewhere suitable to stay. This applies in England; read the government's Awaab's Law guidance for tenants.
3. Go To The Ombudsman
In England, the Housing Ombudsman can order repairs, compensation or an apology. If your landlord doesn't reply to your complaint in time, the Ombudsman can step in to get a response. In Scotland complaints go to the Scottish Public Services Ombudsman, and in Wales to the Public Services Ombudsman for Wales.
4. Tell The Regulator
The Regulator of Social Housing (in Scotland, the Scottish Housing Regulator) doesn't settle individual complaints, but it does act when a landlord is failing many tenants, and its inspections lead to the C1 to C4 grades shown on our landlord pages.
5. Free Advice
Shelter, Citizens Advice and your council's environmental health team can all help, for free.
Or Move To A Better-Rated Landlord
If you'd rather move, a mutual exchange lets you swap homes with another council or housing association tenant, with both landlords' permission, and you take on their landlord. Use the league table, which links to every landlord in each region, to see who rates well where you'd like to live, then search homes to swap.
This page explains the general rules and isn't legal advice. Timescales come from the Housing Ombudsman's Complaint Handling Code and the government's Awaab's Law guidance.