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Accent Group Limited

64.1% of Accent Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Accent Group tenants can swap homes with other social housing tenants through a mutual exchange, with Accent Group's permission.

Registered social landlord no. L4511. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.

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The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G1 Governance well governed · Nov 2025
V1 Financial viability financially strong · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Accent Group Limited tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 7,081 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 268th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 64.1% worse than the sector median of 71.8%
Satisfied with repairs 65% worse than the sector median of 73.6%
Satisfied with time taken for repairs 62.3% worse than the sector median of 69.5%
Home is well maintained 65.4% worse than the sector median of 71.9%
Home is safe 71.2% worse than the sector median of 77.6%
Landlord listens and acts 54.8% worse than the sector median of 61.6%
Kept informed 62.4% worse than the sector median of 72.0%
Treated fairly and with respect 67.5% worse than the sector median of 77.9%
Satisfied with complaints handling 28.6% worse than the sector median of 35.5%
Communal areas clean and well maintained 57.9% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 53.1% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 55.4% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: accentgroup.org/about-us/performance-and-tenant-satisfaction-measures-tsms/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
98.6% Lift safety checks completed worse than the sector median of 100.0%
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
81.3% Non-emergency repairs done on time worse than the sector median of 82.5%
93.3% Emergency repairs done on time worse than the sector median of 94.9%
72.2 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
52.9% Stage 1 complaints answered on time worse than the sector median of 89.9
13.4 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
38.5% Stage 2 complaints answered on time worse than the sector median of 88.9
28 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 28 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Accent Group Limited had 30 complaint determinations. 67% of findings went against the landlord (sector average 60%).

67%maladministration rate
worse than the sector average of 60%
96orders made
1complaint handling failure orders
£17,461compensation ordered

No published Housing Ombudsman decisions were found for Accent Group Limited when we checked on 16 Oct 2026. You can search the decisions archive for "Accent Group Limited" yourself.

Swapping with a tenant of Accent Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing. Accent Group's website has their application form and rules.

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