Aster Group Limited
79.1% of Aster Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Aster Group tenants can swap homes with other social housing tenants through a mutual exchange, with Aster Group's permission.
Registered social landlord no. L4393. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Aster Group Limited tenants
No Aster Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,374 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 86th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: aster.co.uk/corporate/about-us/our-reports.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 36
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Aster Group Limited had 37 complaint determinations. 38% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Aster Group Limited in its searchable archive (showing the most recent 30).
-
Housing Association (202431989)
Maladministration Nov 2025
Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom property. He has been repor
-
Housing Association (202321356)
Maladministration Apr 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of damp and mould. The Ombudsman has also considered the landlord\u2019s complaint handling.
-
Moving/Buying/Selling Home (202305562)
Partial Maladministration Feb 2025
The resident\u2019s complaint is about the landlord\u2019s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom adaptations.
-
Financial (202312581)
Partial Maladministration Dec 2024
The complaint is about the landlord\u2019s: handling of damp and other repairs in the property. repair to a blocked toilet in May 2022. administration of appointments. response to the resident\u2019s request for compensation. response to th
-
Estate Management (202216313)
Partial Maladministration Jan 2024
The complaint is about the landlord\u2019s: Response to the resident\u2019s concerns about the conduct of two staff members. Handling of pest control issues. Complaint handling.
-
Financial (202233448)
Maladministration Jan 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s request for: Quarterly rent statements. Her account to be reviewed for fraudulent activity. The Ombudsman has also looked at the landlord\u2019s complaint handling.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Aster Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Aster Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust