Bolsover District Council

4,922 homes in Bolsover. Registered social landlord no. 17UC. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Bolsover District Council owns about 4,922 social homes across 1 council area (2024/25).

Bolsover4,922

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£70	-
1 bed	£79	£99
2 bed	£92	£127
3 bed	£102	£146
4 bed	£108	£193

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Aug 2024

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Bolsover District Council tenants

No Bolsover District Council tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 660 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 86% better than the sector median of 71.8%

Satisfied with repairs 83.9% better than the sector median of 73.6%

Satisfied with time taken for repairs 84.2% better than the sector median of 69.5%

Home is well maintained 81.4% better than the sector median of 71.9%

Home is safe 85.4% better than the sector median of 77.6%

Landlord listens and acts 67.8% better than the sector median of 61.6%

Kept informed 75.7% better than the sector median of 72.0%

Treated fairly and with respect 82.9% better than the sector median of 77.9%

Satisfied with complaints handling 37.8% better than the sector median of 35.5%

Communal areas clean and well maintained 76.1% better than the sector median of 66.7%

Positive contribution to the neighbourhood 72.1% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 65.9% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: bolsover.gov.uk/services/h/housing/tenant-participation/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.5% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

100% Lift safety checks completed about the sector median (100.0%)

1% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

88.9% Non-emergency repairs done on time better than the sector median of 82.5%

94% Emergency repairs done on time about the sector median (94.9%)

19 Stage 1 complaints per 1,000 homes better than the sector median of 53.9

100% Stage 1 complaints answered on time better than the sector median of 89.9

4 Stage 2 complaints per 1,000 homes better than the sector median of 8.4

95% Stage 2 complaints answered on time better than the sector median of 88.9

71.1 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 60 24

Housing Ombudsman decisions

The Housing Ombudsman has published 3 decisions about Bolsover District Council in its searchable archive.

1partial maladministration

2no maladministration

Local Authority / ALMO or TMO (202326157) No Maladministration May 2025
The complaint is about the landlord\u2019s handling of reports of noise nuisance.
ASB/Abuse/Nuisance (202006688) Partial Maladministration Apr 2022
This complaint is about the:
Health and Safety (inc. building safety) (202001223) No Maladministration Jan 2022
The complaint was about the landlord\u2019s responses to the resident\u2019s reports in relation to the following: Repairs to the kitchen floor. The resident\u2019s concerns in relation to asbestos in her property The resident\u2019s reque

Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Bolsover District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Bolsover District Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 14 October 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 28 August 2024.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 14 October 2026.