Bournemouth, Christchurch and Poole Council
81.2% of Bournemouth, Christchurch and Poole Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Bournemouth, Christchurch and Poole Council tenants can swap homes with other social housing tenants through a mutual exchange, with Bournemouth, Christchurch and Poole Council's permission.
9,593 homes in Bournemouth Christchurch and Poole. Registered social landlord no. 5069. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Bournemouth, Christchurch and Poole Council owns about 9,593 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Bournemouth Christchurch and Poole9,593 Bournemouth · Poole · Christchurch
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £81 | - |
| 1 bed | £95 | £152 |
| 2 bed | £109 | £191 |
| 3 bed | £122 | £215 |
| 4 bed | £133 | £295 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Bournemouth, Christchurch and Poole Council tenants
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,039 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 59th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: bcpcouncil.gov.uk/housing/bcp-homes-tenants-and-leaseholders/about-bcp-homes/bcp-homes-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 30 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Bournemouth, Christchurch and Poole Council had 7 complaint determinations. 67% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 13 decisions about Bournemouth, Christchurch and Poole Council in its searchable archive.
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Local Authority / ALMO or TMO (202341851)
Maladministration May 2026
Decision Case ID 202341851 Decision type Investigation Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 May 2026 Background The resident reported damp and mo
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Planned Works (202306436)
Outside Jurisdiction Oct 2025
Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The landlord told the resident i
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Local Authority / ALMO or TMO (202400769)
No Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of antisocial behaviour. The resident\u2019s requests for CCTV footage.
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Local Authority / ALMO or TMO (202319767)
Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s: Response to the resident\u2019s enquiries about installing a dropped kerb at her property. Handling of cavity wall insulation works. Handling of the installation of a bathroom extractor fan. Compl
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Local Authority / ALMO or TMO (202232665)
Partial Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of anti-social behaviour (ASB). Concerns about staff conduct. This Service has also considered the landlord\u2019s complaint handling.
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Old Estate Management categories (202319629)
Maladministration Jan 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of poor maintenance of the: Scaffolding and surrounding areas. Communal areas and related cleaning.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Bournemouth, Christchurch and Poole Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Bournemouth, Christchurch and Poole Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust