Bristol City Council
64.5% of Bristol City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Bristol City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Bristol City Council's permission.
26,846 homes in Bristol, city of. Registered social landlord no. 00HB. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Bristol City Council owns about 26,846 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Bristol, city of26,846 Bristol
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent |
|---|---|
| Bedsit | £80 |
| 1 bed | £89 |
| 2 bed | £99 |
| 3 bed | £114 |
| 4 bed | £125 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Bristol City Council tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,343 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 264th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: bristol.gov.uk/council/policies-plans-and-strategies/housing/our-performance-council-housing.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 35 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Bristol City Council had 37 complaint determinations. 82% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Bristol City Council in its searchable archive (showing the most recent 30).
-
Moving/Buying/Selling Home (202218653)
Partial Maladministration Oct 2024
The complaint is about: The standard of adaptations to the resident\u2019s wet room and kitchen. The landlord\u2019s handling of the resident\u2019s request for a decant. The landlord\u2019s response to the resident\u2019s reports of defe
-
ASB/Abuse/Nuisance (202336708)
Partial Maladministration Aug 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s concerns about temporary accommodation and rehousing options offered to her, following a fire at the property. The ending of the resident\u2019s tenancy. The reside
-
Estate Management (202210537)
Partial Maladministration Feb 2024
The complaint is about: the landlord\u2019s response to the leaseholder\u2019s concerns about parking restrictions in the designated car park. the landlord\u2019s response to the leaseholder\u2019s concerns about roadside parking restricti
-
Managing Relations (202117653)
No Maladministration Jan 2024
The complaint is about the landlord\u2019s handling of: Repairs to the resident\u2019s property including: The removal of a wire fence from the garden. Repairs to the drainage in the garden. Repairs to the driveway and path. The resident
-
ASB/Abuse/Nuisance (202118413)
Partial Maladministration Dec 2023
REPORT COMPLAINT 202118413 Bristol City Council 19 December 2023 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out
-
ASB/Abuse/Nuisance (202218917)
Partial Maladministration Nov 2023
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB) about a neighbour. The resident\u2019s concerns about the request from the landlord to remove her pool from the communal are
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Bristol City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Bristol City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.