Bromford Flagship LiveWest Limited
84.1% of Bromford Flagship LiveWest tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Bromford Flagship LiveWest tenants can swap homes with other social housing tenants through a mutual exchange, with Bromford Flagship LiveWest's permission.
Registered social landlord no. L4449. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Bromford Flagship LiveWest Limited tenants
No Bromford Flagship LiveWest Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 32,175 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 34th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: bromford.co.uk/how-were-doing/tenant-satisfaction-measures-2025/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 90 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Bromford Flagship LiveWest Limited had 142 complaint determinations. 51% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 10 decisions about Bromford Flagship LiveWest Limited in its searchable archive.
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Financial (202405622)
Partial Maladministration Jul 2026
Decision Case ID 202405622 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 July 2026 Background The resident moved into the property while parts of
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ASB/Abuse/Nuisance (202440999)
Reasonable Redress Jun 2026
Decision Case ID 202440999 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Leaseholder Date 22 June 2026 Background The leaseholder lives in a ground floor flat, which was
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Health and Safety (inc. building safety) (202450569)
Maladministration May 2026
Decision Case ID 202450569 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident told the landlord that the asbestos in h
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Housing Association (202332190)
Partial Maladministration Apr 2026
Decision Case ID 202332190 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident was unhappy with the landlord\u2019s
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Housing Association (202326422)
Partial Maladministration Apr 2026
Decision Case ID 202326422 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background In August 2023 the resident queried an increase
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Housing Association (202331084)
No Maladministration Feb 2026
Decision Case ID 202331084 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident is registered blind and lives in a bunga
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Bromford Flagship LiveWest Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Bromford Flagship LiveWest?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust