Broxtowe Borough Council
71.0% of Broxtowe Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. Broxtowe Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Broxtowe Borough Council's permission.
4,423 homes in Broxtowe. Registered social landlord no. 37UD. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Broxtowe Borough Council owns about 4,423 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent |
|---|---|
| Bedsit | £71 |
| 1 bed | £80 |
| 2 bed | £87 |
| 3 bed | £94 |
| 4 bed | £100 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Broxtowe Borough Council tenants
No Broxtowe Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 927 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 184th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: broxtowe.gov.uk/for-you/housing/housing-strategy-performance-and-delivery/tenant-satisfaction-measures-tsms/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 40 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Broxtowe Borough Council had 6 complaint determinations. 58% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 22 decisions about Broxtowe Borough Council in its searchable archive.
-
Local Authority / ALMO or TMO (202502523)
Outside Jurisdiction May 2026
Decision Case ID 202502523 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 May 2026 Background The resident submitted a Right to Buy application in
-
Managing Relations (202343469)
Outside Jurisdiction Dec 2025
Decision Case ID 202343469 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background On 16 November 2023 the landlord wrote to the occu
-
Local Authority / ALMO or TMO (202415587)
Reasonable Redress Aug 2025
The resident\u2019s complaint is about the landlord\u2019s handling of boiler repairs.
-
Old Property Condition categories (202225014)
Jan 2025
The complaint is about the landlord\u2019s handling of: Damp and mould. A vermin infestation in the loft. The level of insulation in the loft.
-
Old Property Condition categories (202408760)
Maladministration Jan 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of: Defective storage heaters. Damp and mould.
-
Old Property Condition categories (202311275)
Maladministration Dec 2024
The complaint is about the landlord\u2019s response to the resident\u2019s reports of various repairs including: damp and mould, a leak in the bathroom, the kitchen ceiling, and repairs to radiators, windows, and doors.\u00a0
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Broxtowe Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Broxtowe Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust