Cambridge City Council
73.0% of Cambridge City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Cambridge City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Cambridge City Council's permission.
7,642 homes in Cambridge. Registered social landlord no. 12UB. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Cambridge City Council owns about 7,642 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Cambridge7,642 Cambridge
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £97 | - |
| 1 bed | £111 | £179 |
| 2 bed | £128 | £202 |
| 3 bed | £143 | £225 |
| 4 bed | £167 | £290 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Cambridge City Council tenants
No Cambridge City Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,573 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 165th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: cambridge.gov.uk/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Cambridge City Council had 3 complaint determinations. 83% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 11 decisions about Cambridge City Council in its searchable archive.
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Local Authority / ALMO or TMO (202324956)
Maladministration Oct 2025
The complaint is about how the landlord handled the resident\u2019s: Reports of outstanding repairs at the property. Associated complaint.
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Local Authority / ALMO or TMO (202230973)
Maladministration Jun 2025
The complaint is about: Repairs to ceilings in the property. The associated complaint.
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Estate Management (202307393)
No Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s: Concerns about the condition of the garden. Associated formal complaint.
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Estate Management (202223994)
Maladministration Feb 2024
The complaint is about the landlord\u2019s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord\u2019s complaint handling.
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ASB/Abuse/Nuisance (201913783)
Partial Maladministration Jan 2024
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of issues with the condition of the property. The landlord\u2019s response regarding safeguarding and the suitability of the property The landlord\u2019s
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Local Authority / ALMO or TMO (202010811)
Partial Maladministration Aug 2021
The complaint is about the landlord\u2019s handling of: repairs at the resident\u2019s property. the resident\u2019s request for an adaptation to the bath. the resident\u2019s reports of a rat infestation in his loft; and the resident\u20
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Cambridge City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Cambridge City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust