Catalyst Housing Limited
Catalyst Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Catalyst Housing's permission.
Registered social landlord no. L0699. On this page: how they handle complaints and how to swap your home.
Homes to swap from Catalyst Housing Limited tenants
No Catalyst Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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Housing Ombudsman decisions
The Housing Ombudsman has published 27 decisions about Catalyst Housing Limited in its searchable archive.
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Old Property Condition migrated-2025 (202208798)
No Maladministration Mar 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s: Request for the balcony at the property to be painted. Reports of mould around the seal of the bath and hand basin. Request for a bedroom window to be replaced by
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Health and Safety (inc. building safety) (202010750)
Partial Maladministration Nov 2022
The complaint is about the landlord\u2019s: Handling of a gas safety check. Missed appointment for a broken water tank pipe. Response to the resident's concerns that the property was excluded from insulation works. Handling of the resid
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ASB/Abuse/Nuisance (202014292)
Partial Maladministration Nov 2022
The complaint is about the landlord\u2019s: Handling of the resident\u2019s reports of antisocial behaviour (ASB) and threatening behaviour from a neighbour. Complaint handling. The Ombudsman has also considered the landlord\u2019s record
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Managing Relations (202103784)
Maladministration May 2022
The complaint is about: The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of other defects. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Financial (202111784)
No Maladministration Mar 2022
The complaint is about the landlord\u2019s recovery of arrears on the resident\u2019s rent account.
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Old Property Condition migrated-2025 (202105781)
Maladministration Mar 2022
The complaint is about: The landlord\u2019s handling of the resident\u2019s concerns surrounding the inspection and replacement of an extractor fan and associated issues.
Source: the Housing Ombudsman decisions archive, checked 19 Oct 2026. To see every case, search the archive for "Catalyst Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Catalyst Housing's reputation
Catalyst Housing doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Catalyst Housing Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
Swapping with a tenant of Catalyst Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust