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Cheltenham Borough Council

4,556 homes in Cheltenham. Registered social landlord no. 23UB. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Cheltenham Borough Council owns about 4,556 social homes across 1 council area (2024/25).

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£85-
1 bed£88£125
2 bed£99£156
3 bed£111£192
4 bed£120£216

Homes to swap from Cheltenham Borough Council tenants

No Cheltenham Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 947 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 80.2% better than the sector median of 71.8%
Satisfied with repairs 81.8% better than the sector median of 73.6%
Satisfied with time taken for repairs 81.9% better than the sector median of 69.5%
Home is well maintained 79.9% better than the sector median of 71.9%
Home is safe 78.8% better than the sector median of 77.6%
Landlord listens and acts 67.1% better than the sector median of 61.6%
Kept informed 82% better than the sector median of 72.0%
Treated fairly and with respect 85.7% better than the sector median of 77.9%
Satisfied with complaints handling 43.8% better than the sector median of 35.5%
Communal areas clean and well maintained 66.3% about the sector median (66.7%)
Positive contribution to the neighbourhood 74.5% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 63.1% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: cbh.org/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
96.5% Asbestos surveys completed worse than the sector median of 100.0%
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
1.2% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
94.6% Non-emergency repairs done on time better than the sector median of 82.5%
97.4% Emergency repairs done on time better than the sector median of 94.9%
49.2 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
95.5% Stage 1 complaints answered on time better than the sector median of 89.9
3.5 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
93.8% Stage 2 complaints answered on time better than the sector median of 88.9
14 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 15 24

Housing Ombudsman decisions

No published Housing Ombudsman decisions were found for Cheltenham Borough Council when we checked on 11 Oct 2026. You can search the decisions archive for "Cheltenham Borough Council" yourself.

Swapping with a tenant of Cheltenham Borough Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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Sources