Cheltenham Borough Council
80.2% of Cheltenham Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Cheltenham Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Cheltenham Borough Council's permission.
4,604 homes in Cheltenham. Registered social landlord no. 23UB. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Cheltenham Borough Council owns about 4,604 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Cheltenham4,604 Cheltenham
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £88 | - |
| 1 bed | £90 | £130 |
| 2 bed | £101 | £162 |
| 3 bed | £114 | £196 |
| 4 bed | £125 | £222 |
Homes to swap from Cheltenham Borough Council tenants
No Cheltenham Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 947 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 69th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: cbh.org/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 15 24
Housing Ombudsman decisions
No published Housing Ombudsman decisions were found for Cheltenham Borough Council when we checked on 11 Oct 2026. You can search the decisions archive for "Cheltenham Borough Council" yourself.
Swapping with a tenant of Cheltenham Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust