Cheltenham Borough Homes Limited
Cheltenham Borough Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Cheltenham Borough Homes' permission.
90 homes in Cheltenham. Registered social landlord no. 4572. On this page: how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Cheltenham Borough Homes Limited owns about 90 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Cheltenham90 Cheltenham
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £89 | £212 |
| 1 bed | £109 | £141 |
| 2 bed | £123 | £166 |
| 3 bed | £139 | £204 |
| 4 bed | £158 | £239 |
Homes to swap from Cheltenham Borough Homes Limited tenants
No Cheltenham Borough Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
The Housing Ombudsman has published 2 decisions about Cheltenham Borough Homes Limited in its searchable archive.
-
Housing Association (202222578)
Maladministration Mar 2025
The complaint is about: The landlord\u2019s handling of repairs to communal security gates. The landlord\u2019s complaint handling.
-
Managing Relations (202216212)
Maladministration
The complaint is about the landlord\u2019s handling of: a request for retrospective consent for building works; and the associated complaint.
Source: the Housing Ombudsman decisions archive, checked 24 Oct 2026. To see every case, search the archive for "Cheltenham Borough Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Cheltenham Borough Homes' reputation
There are no published tenant satisfaction scores for Cheltenham Borough Homes. Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 90 homes, Cheltenham Borough Homes is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Cheltenham Borough Homes Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Cheltenham: see our Cheltenham guide for what it's like to live there.
Swapping with a tenant of Cheltenham Borough Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust