Chesterfield Borough Council
65.9% of Chesterfield Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Chesterfield Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Chesterfield Borough Council's permission.
8,632 homes in Chesterfield. Registered social landlord no. 17UD. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Chesterfield Borough Council owns about 8,632 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Chesterfield8,632 Chesterfield · Staveley
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £78 | - |
| 1 bed | £93 | £111 |
| 2 bed | £100 | £119 |
| 3 bed | £105 | - |
| 4 bed | £117 | - |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Chesterfield Borough Council tenants
No Chesterfield Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 569 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 249th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: chesterfield.gov.uk/housing/about-our-housing-service/our-performance/tenant-satisfaction-measures-tsms/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 30 168
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Chesterfield Borough Council had 5 complaint determinations. 89% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 8 decisions about Chesterfield Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202418945)
Maladministration Aug 2025
The resident\u2019s complaint is about the landlord\u2019s handling of reports of damp and mould throughout his property.
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Managing Relations (202307997)
Maladministration Sep 2024
The complaint is about:\u00a0\u00a0 the landlord\u2019s exclusion of the resident\u2019s property from a roof replacement programme, the landlord\u2019s handling of repairs to the property\u2019s external footpaths. The Ombudsman has al
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Health and Safety (inc. building safety) (202219761)
Partial Maladministration Aug 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s: Concern about the condition of the property when it was let to him in 2014. Reports of repairs, including his concerns about subsidence and contamination in the gar
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Managing Relations (202120286)
Partial Maladministration May 2023
The complaint is about the landlord\u2019s handling of: The resident\u2019s request to assign her tenancy to her son. The associated complaint.
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Managing Relations (202005710)
Maladministration Sep 2022
REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is
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ASB/Abuse/Nuisance (202109856)
No Maladministration
The complaint was about: The landlord\u2019s response to the resident\u2019s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord\u2019s decision to send the resident a warning letter. The land
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Chesterfield Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Chesterfield Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust