City of Westminster Council
66.5% of City of Westminster Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. City of Westminster Council tenants can swap homes with other social housing tenants through a mutual exchange, with City of Westminster Council's permission.
11,978 homes in Westminster. Registered social landlord no. 00BK. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
City of Westminster Council owns about 11,978 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Westminster11,978 City of Westminster
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent |
|---|---|
| Bedsit | £125 |
| 1 bed | £148 |
| 2 bed | £166 |
| 3 bed | £183 |
| 4 bed | £199 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from City of Westminster Council tenants
No City of Westminster Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,075 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 239th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: westminster.gov.uk/housing/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, City of Westminster Council had 62 complaint determinations. 55% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 28 decisions about City of Westminster Council in its searchable archive.
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Local Authority / ALMO or TMO (202440866)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of damp and mould in the property. The resident\u2019s reports regarding staff conduct.
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Local Authority / ALMO or TMO (202432593)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of damp and mould, and associated repairs within the property. Associated complaint.
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Local Authority / ALMO or TMO (202422404)
Maladministration Sep 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of leaks, damp, and mould in the property. The Ombudsman will also consider the landlord\u2019s complaint handling.
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Local Authority / ALMO or TMO (202442543)
Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of a pest infestation. The resident\u2019s complaint.
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Local Authority / ALMO or TMO (202310682)
Aug 2025
The complaint is about the landlord\u2019s handling of a leak to the property and pest control.
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Local Authority / ALMO or TMO (202433464)
Reasonable Redress Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of a blocked downpipe which was causing water ingress into his property.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "City of Westminster Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of City of Westminster Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust