City of York Council
59.9% of City of York Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. City of York Council tenants can swap homes with other social housing tenants through a mutual exchange, with City of York Council's permission.
7,393 homes in York. Registered social landlord no. 00FF. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
City of York Council owns about 7,393 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- York7,393 York
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £79 | - |
| 1 bed | £89 | - |
| 2 bed | £103 | £154 |
| 3 bed | £112 | £183 |
| 4 bed | £118 | £276 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from City of York Council tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,068 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 304th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: data.yorkopendata.org/dataset/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, City of York Council had 5 complaint determinations. 79% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 8 decisions about City of York Council in its searchable archive.
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Local Authority / ALMO or TMO (202503208)
Partial Maladministration Mar 2026
Decision Case ID 202503208 Decision type Investigation Landlord City of York Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 20 March 2026 Background The resident moved into the property by mutual exch
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Local Authority / ALMO or TMO (202412543)
Partial Maladministration Feb 2026
Decision Case ID 202412543 Decision type Investigation Landlord City of York Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background In March 2024 the resident reported noise from the
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Old Complaints Handling categories (202344656)
Maladministration Dec 2024
The complaint is about: The landlord\u2019s response to the resident\u2019s concerns about damp, mould, and water ingress. The landlord\u2019s handling of the resident\u2019s complaint.
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Local Authority / ALMO or TMO (202205355)
Partial Maladministration Feb 2024
The complaint is about the landlord\u2019s response to the resident\u2019s : Insurance claim; Subject access request (SAR); Reports of damp, mould and associated outstanding repairs; Complaint.
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ASB/Abuse/Nuisance (202205506)
No Maladministration Feb 2023
The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord\u2019s decision to not allow the resident to move until they have lived in their property for 12 months.
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ASB/Abuse/Nuisance (202204432)
Partial Maladministration
The complaint is about the landlord\u2019s: response to the resident\u2019s reports about her neighbour and their dog\u2019s behaviour; complaints handling.
Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "City of York Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of City of York Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.