Clarion Housing Group Limited

63.7% of Clarion Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Clarion Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Clarion Housing Group's permission.

Registered social landlord no. LH4087. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.

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The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Oct 2025

G1 Governance well governed · Oct 2025

V1 Financial viability financially strong · Oct 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Clarion Housing Group Limited tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,566 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 275th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 63.7% worse than the sector median of 71.8%

Satisfied with repairs 63.7% worse than the sector median of 73.6%

Satisfied with time taken for repairs 63.9% worse than the sector median of 69.5%

Home is well maintained 61.9% worse than the sector median of 71.9%

Home is safe 69.8% worse than the sector median of 77.6%

Landlord listens and acts 57.1% worse than the sector median of 61.6%

Kept informed 69.1% worse than the sector median of 72.0%

Treated fairly and with respect 73.8% worse than the sector median of 77.9%

Satisfied with complaints handling 25.5% worse than the sector median of 35.5%

Communal areas clean and well maintained 58.9% worse than the sector median of 66.7%

Positive contribution to the neighbourhood 57.6% worse than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 55.3% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: myclarionhousing.com/TSM.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.2% Gas safety checks completed about the sector median (100.0%)

97.3% Fire risk assessments completed worse than the sector median of 100.0%

97.7% Asbestos surveys completed worse than the sector median of 100.0%

98.5% Legionella risk assessments completed worse than the sector median of 100.0%

97.6% Lift safety checks completed worse than the sector median of 100.0%

0.6% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

76.3% Non-emergency repairs done on time worse than the sector median of 82.5%

94.8% Emergency repairs done on time about the sector median (94.9%)

52.7 Stage 1 complaints per 1,000 homes better than the sector median of 53.9

30% Stage 1 complaints answered on time worse than the sector median of 89.9

20.4 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

48.5% Stage 2 complaints answered on time worse than the sector median of 88.9

105.1 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 28 24

Housing Ombudsman decisions

No published Housing Ombudsman decisions were found for Clarion Housing Group Limited when we checked on 17 Oct 2026. You can search the decisions archive for "Clarion Housing Group Limited" yourself.

Swapping with a tenant of Clarion Housing Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Latest From @HomeExchangeGB

MutualHomeExchange.co.uk Listing livePosted 3 Nov

Home to swap: 3-bed house in York. Looking to move to Reigate.

#York #Reigate #RavenHousingTrust

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MutualHomeExchange.co.uk Listing livePosted 1 Nov

Home to swap: 3-bed house in Lincoln. Looking to move to Grimsby.

#Lincoln #Grimsby #LincolnshireHousingPartnership

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MutualHomeExchange.co.uk Active this monthPosted 30 Oct

Still looking to swap: 2-bed house in Bury. Looking to move to Shetland, Orkney and more.

#Bury #Shetland #CouncilHouseSwap

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Page last updated: 2nd November 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 29 October 2025.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 17 October 2026.

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