Crawley Borough Council
72.8% of Crawley Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Crawley Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Crawley Borough Council's permission.
8,110 homes in Crawley. Registered social landlord no. 45UE. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Crawley Borough Council owns about 8,110 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Crawley8,110 Crawley
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £93 | £268 |
| 1 bed | £109 | £182 |
| 2 bed | £127 | £222 |
| 3 bed | £143 | £272 |
| 4 bed | £155 | £372 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Crawley Borough Council tenants
No Crawley Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 663 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 168th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: crawley.gov.uk/housing/council-tenants/tenant-and-resident-engagement/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Crawley Borough Council had 4 complaint determinations. 46% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 14 decisions about Crawley Borough Council in its searchable archive.
-
Local Authority / ALMO or TMO (202342908)
Maladministration Oct 2025
Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident is the leaseholder of a property owned
-
Local Authority / ALMO or TMO (202426918)
Reasonable Redress Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s request for permission to store and charge a mobility scooter.
-
Local Authority / ALMO or TMO (202329723)
Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of: Repairs to an uneven communal pavement and drain. The associated complaint.
-
Local Authority / ALMO or TMO (202309971)
Partial Maladministration Oct 2024
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of a breach of General Data Protection Regulations (GDPR). The landlord\u2019s handling of the resident\u2019s concerns about the conduct of its contractor\
-
Managing Relations (202201018)
Maladministration Feb 2024
The complaint is about the landlord\u2019s: Response to reports of leaks. Response to the associated repair work from the leaks. Response to reports of groundwork defects in the garden. Handling of reports of settlement cracks. Handling of
-
ASB/Abuse/Nuisance (202201938)
No Maladministration Oct 2022
The complaint is about: The landlord\u2019s response to the resident\u2019s concerns that a sensitive let was not enforced. The landlord\u2019s response to the resident\u2019s reports of noise nuisance.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Crawley Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Crawley Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust