Crystal Palace Housing Association Limited

Crystal Palace Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Crystal Palace Housing Association's permission.

Registered social landlord no. SL3118. On this page: the regulator's grades and how to swap your home.

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Crystal Palace Housing Association Limited is covered by the judgement on Southern Housing.

C2 Consumer standards meets the standards but has some weaknesses to fix · Aug 2024
G1 Governance well governed · Nov 2025
V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Crystal Palace Housing Association Limited tenants

No Crystal Palace Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Crystal Palace Housing Association? Rate and review them

Housing Ombudsman decisions

No published Housing Ombudsman decisions were found for Crystal Palace Housing Association Limited when we checked on 4 Nov 2026. You can search the decisions archive for "Crystal Palace Housing Association Limited" yourself.

How to check Crystal Palace Housing Association's reputation

Crystal Palace Housing Association doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.

You can still get a good picture before you swap into one of their homes:

  1. Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
  2. Search the Housing Ombudsman's decisions for "Crystal Palace Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
  3. Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
  4. Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.

Swapping with a tenant of Crystal Palace Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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