Darlington Borough Council

79.4% of Darlington Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Darlington Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Darlington Borough Council's permission.

5,230 homes in Darlington. Registered social landlord no. 00EH. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Darlington Borough Council owns about 5,230 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Darlington5,230 Darlington

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
1 bed	£77	£111
2 bed	£87	£115
3 bed	£96	£130
4 bed	£103	£208

Homes to swap from Darlington Borough Council tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 604 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 81st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 79.4% better than the sector median of 71.8%

Satisfied with repairs 84.1% better than the sector median of 73.6%

Satisfied with time taken for repairs 83.3% better than the sector median of 69.5%

Home is well maintained 81.8% better than the sector median of 71.9%

Home is safe 84.6% better than the sector median of 77.6%

Landlord listens and acts 70.3% better than the sector median of 61.6%

Kept informed 76.1% better than the sector median of 72.0%

Treated fairly and with respect 81.7% better than the sector median of 77.9%

Satisfied with complaints handling 35.4% about the sector median (35.5%)

Communal areas clean and well maintained 70.9% better than the sector median of 66.7%

Positive contribution to the neighbourhood 66.3% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 59.1% about the sector median (59.5%)

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.6% Gas safety checks completed about the sector median (100.0%)

90.6% Fire risk assessments completed worse than the sector median of 100.0%

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

100% Lift safety checks completed about the sector median (100.0%)

0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

78.4% Non-emergency repairs done on time worse than the sector median of 82.5%

97% Emergency repairs done on time better than the sector median of 94.9%

31.3 Stage 1 complaints per 1,000 homes better than the sector median of 53.9

79.9% Stage 1 complaints answered on time worse than the sector median of 89.9

5.2 Stage 2 complaints per 1,000 homes better than the sector median of 8.4

11.1% Stage 2 complaints answered on time worse than the sector median of 88.9

68.1 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 40 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Darlington Borough Council had 2 complaint determinations. 40% of findings went against the landlord (sector average 60%).

40%maladministration rate
better than the sector average of 60%

5orders made

£900compensation ordered

The Housing Ombudsman has published 6 decisions about Darlington Borough Council in its searchable archive.

2maladministration

4partial maladministration

Local Authority / ALMO or TMO (202452047) Partial Maladministration Jan 2026
Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground\u2011floor flat
Managing Relations (202411824) Partial Maladministration Oct 2025
Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bed ground floor flat,
Managing Relations (202206642) Maladministration Nov 2023
The complaint is about: The landlord\u2019s handling of an application for help with water rates, including its communication. The associated complaint.
ASB/Abuse/Nuisance (202209963) Partial Maladministration Aug 2023
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of anti-social behaviour and harassment. The landlord\u2019s handling of repairs in readiness for, and after, letting. The landlord\u2019s associated comp
ASB/Abuse/Nuisance (202014803) Partial Maladministration Dec 2021
This complaint is about the landlord\u2019s handling of: the resident\u2019s anti-social behaviour (ASB) reports; the resident\u2019s complaint about staff conduct.
Local Authority / ALMO or TMO (202012091) Maladministration Aug 2021
The complaint is about the landlord\u2019s handling of the resident's allegations of unacceptable staff conduct towards him. The Ombudsman has also considered the landlord\u2019s handling of the resident\u2019s complaint.

Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Darlington Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Darlington Borough Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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Page last updated: 2nd November 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2025/26 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 17 October 2026.

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