Dartford Borough Council
73.6% of Dartford Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Dartford Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Dartford Borough Council's permission.
4,191 homes in Dartford. Registered social landlord no. 29UD. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Dartford Borough Council owns about 4,191 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Dartford4,191 Dartford · Swanscombe
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £77 | - |
| 1 bed | £88 | £124 |
| 2 bed | £101 | £163 |
| 3 bed | £115 | £187 |
| 4 bed | £127 | £221 |
Homes to swap from Dartford Borough Council tenants
No Dartford Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 977 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 158th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: dartford.gov.uk/tsms.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 40 2
Housing Ombudsman decisions
The Housing Ombudsman has published 6 decisions about Dartford Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202327308)
Partial Maladministration Jun 2025
This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the landlord handled the resident\u2019s request to change her tenancy from a joint tenancy to a sole tenancy.
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Information and data management (202329960)
Severe Maladministration Dec 2024
The complaint is about the landlord\u2019s: Handling of the resident\u2019s reports of antisocial behaviour (ASB) at the property. Complaint handling. The Ombudsman has also considered the landlord\u2019s record keeping.
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ASB/Abuse/Nuisance (202203494)
Severe Maladministration Oct 2023
REPORT COMPLAINT 202203494 Dartford Borough Council 18 October 2023 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is s
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ASB/Abuse/Nuisance (202303482)
Partial Maladministration Sep 2023
The complaint is about the landlord\u2019s handling of: Reports of anti-social behaviour involving the resident\u2019s neighbour including noise nuisance, smell from the neighbour\u2019s property and the storing of bulky items and househol
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Financial (202108863)
No Maladministration Aug 2022
Complaint is about the landlord\u2019s decision to recharge the resident for proposed works to a shed roof.
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Local Authority / ALMO or TMO (202006740)
Partial Maladministration Oct 2021
This complaint is about: a. the level of the landlord\u2019s service charges for items such as building and communal grounds maintenance; b. the landlord\u2019s response to the resident\u2019s reports about; Service charges a neighbour\
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Dartford Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Dartford Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust