Derby City Council
85.0% of Derby City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Derby City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Derby City Council's permission.
12,199 homes in Derby. Registered social landlord no. 00FK. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Derby City Council owns about 12,199 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Derby12,199 Derby
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £68 | - |
| 1 bed | £87 | £125 |
| 2 bed | £96 | £142 |
| 3 bed | £106 | £166 |
| 4 bed | £117 | £185 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Derby City Council tenants
No Derby City Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,829 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 24th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: derbyhomes.org/about-us/transparency/performance/#page-3.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 130 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Derby City Council had 12 complaint determinations. 50% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 15 decisions about Derby City Council in its searchable archive.
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Local Authority / ALMO or TMO (202536211)
Partial Maladministration May 2026
Decision Case ID 202536211 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 18 May 2026 Background The resident moved into the property on 18 June 2025
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Local Authority / ALMO or TMO (202508189)
Outside Jurisdiction Feb 2026
Decision Case ID 202508189 Decision type Jurisdiction Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in a flat. He tried to make a stage 1
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Local Authority / ALMO or TMO (202402676)
Partial Maladministration Nov 2025
Decision Case ID 202402676 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a first floor flat. After a fir
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Local Authority / ALMO or TMO (202424232)
Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of antisocial behaviour (ASB). Formal complaint.
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Local Authority / ALMO or TMO (202214347)
Maladministration May 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB).
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Local Authority / ALMO or TMO (202316973)
Maladministration Apr 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of a leak from the property above, and the associated repairs.
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Derby City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Derby City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust