Derwent Housing Association Limited
Derwent Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Derwent Housing Association's permission.
Registered social landlord no. L0715. On this page: how they handle complaints and how to swap your home.
Homes to swap from Derwent Housing Association Limited tenants
No Derwent Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
The Housing Ombudsman has published 8 decisions about Derwent Housing Association Limited in its searchable archive.
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Managing Relations (202202840)
No Maladministration May 2023
The complaint is about the landlord\u2019s decision not to escalate the resident\u2019s complaint to stage two of its complaints process.
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Old Property Condition migrated-2025 (202211282)
Maladministration Mar 2023
The complaint is about the level of compensation awarded for acknowledged service failures in the landlord\u2019s response to reports of problems with drainage at the property.
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ASB/Abuse/Nuisance (202110835)
No Maladministration May 2022
The complaint is about the landlord\u2019s response to the residents reports of cigarette smoke from the flat above entering her property.
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ASB/Abuse/Nuisance (202103153)
No Maladministration Apr 2022
This complaint is about: The landlord\u2019s handling of the resident\u2019s complaint of 31 May 2019 regarding her reports of anti-social behaviour (ASB) by her neighbours, fencing and other issues. The resident\u2019s complaint of 16 June
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Financial (202106364)
Outside Jurisdiction Apr 2022
This complaint is about the service charge relating to drainage repairs.
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Moving/Buying/Selling Home (202010251)
No Maladministration Feb 2022
REPORT COMPLAINT 202010251 Derwent Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. T
Source: the Housing Ombudsman decisions archive, checked 19 Oct 2026. To see every case, search the archive for "Derwent Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Derwent Housing Association's reputation
Derwent Housing Association doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Derwent Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
Swapping with a tenant of Derwent Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust