East Midlands Housing Group Limited
67.5% of East Midlands Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. East Midlands Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with East Midlands Housing Group's permission.
Registered social landlord no. L4530. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from East Midlands Housing Group Limited tenants
No East Midlands Housing Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,042 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 226th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, East Midlands Housing Group Limited had 29 complaint determinations. 63% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about East Midlands Housing Group Limited in its searchable archive (showing the most recent 30).
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Housing Association (202449137)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports relating to an intruder gaining access into her property. Complaint.
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Housing Association (202419092)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Requests for aids and adaptations in the property. Complaint.
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Old Property Condition migrated-2025 (202341469)
Partial Maladministration Dec 2024
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of damp and mould and her request for compensation. The landlord\u2019s handling of repairs to the resident\u2019s bathroom.
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Managing Relations (202227100)
Maladministration Dec 2024
The complaint is about how the landlord handled the resident\u2019s possessions while it rehoused her. We have also considered the landlord\u2019s complaint handling.
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Managing Relations (202223368)
Partial Maladministration Aug 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of delays in repairing and replacing the gas boiler. Associated formal complaint.
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ASB/Abuse/Nuisance (202313586)
Maladministration May 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB). The Service has also considered the landlord\u2019s complaint handling.
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "East Midlands Housing Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of East Midlands Housing Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust