Eastbourne Borough Council
69.5% of Eastbourne Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Eastbourne Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Eastbourne Borough Council's permission.
3,448 homes in Eastbourne. Registered social landlord no. 21UC. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Eastbourne Borough Council owns about 3,448 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Eastbourne3,448 Eastbourne
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £80 | £175 |
| 1 bed | £90 | £140 |
| 2 bed | £102 | £207 |
| 3 bed | £108 | £245 |
| 4 bed | £121 | £289 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Eastbourne Borough Council tenants
No Eastbourne Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 540 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 201st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 85 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Eastbourne Borough Council had 5 complaint determinations. 56% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 17 decisions about Eastbourne Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202418573)
Maladministration Feb 2026
Decision Case ID 202418573 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 February 2026 Background The resident raised concerns about the pointing
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Local Authority / ALMO or TMO (202430352)
Partial Maladministration Oct 2025
Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 17 October 2025 Background The resident is a leaseholder of a 1-bedroom mais
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Local Authority / ALMO or TMO (202427422)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s response to the residents: Reports of water ingress into the property. Reports concerning the conduct of landlord staff. The Ombudsman has also considered the landlord\u2019s handling of the ass
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Local Authority / ALMO or TMO (202330568)
Reasonable Redress May 2025
The complaint is about the landlord's\u00a0response to the resident\u2019s reports regarding the maintenance of shrubs and a wall at the side of his property.
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Local Authority / ALMO or TMO (202312984)
No Maladministration May 2025
The complaint is about the landlord's handling of: the resident's concerns around the fairness and cost of the service charge relating to personal gas.\u00a0 the resident's request to cancel the service relating to Lifeline. the resident\u
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Old Property Condition migrated-2025 (202232743)
Maladministration Apr 2024
The complaint is about: The landlord\u2019s handling of repairs to the soil stack pipe at the resident\u2019s property.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Eastbourne Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Eastbourne Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust