Exeter City Council
75.6% of Exeter City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Exeter City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Exeter City Council's permission.
4,724 homes in Exeter. Registered social landlord no. 18UC. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Exeter City Council owns about 4,724 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Exeter4,724 Exeter
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £76 | - |
| 1 bed | £86 | £130 |
| 2 bed | £95 | £149 |
| 3 bed | £104 | £182 |
| 4 bed | £113 | £283 |
Homes to swap from Exeter City Council tenants
No Exeter City Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 574 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 131st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 2
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Exeter City Council had 5 complaint determinations. 42% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 9 decisions about Exeter City Council in its searchable archive.
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Local Authority / ALMO or TMO (202513791)
No Maladministration Jan 2026
Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 January 2026 Background The resident lives in a property owned by the landlor
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Local Authority / ALMO or TMO (202426715)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: Antisocial behaviour (ASB). Damp and mould in the property.
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Moving/Buying/Selling Home (202214034)
Maladministration Feb 2024
The complaint is about the landlord\u2019s handling of: Leaks, damp, and mould at the resident\u2019s property. Internal and external repairs at the resident\u2019s property. The resident\u2019s decant from her property.
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Managing Relations (202213098)
Partial Maladministration Feb 2024
REPORT COMPLAINT 202213098 Exeter City Council 19 February 2024 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set o
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Local Authority / ALMO or TMO (202008830)
Partial Maladministration Jun 2021
The complaint is about: the advice given to the resident concerning the Home Choice Scheme. how the landlord handled the resident\u2019s reports of ASB including how staff communicated with her.
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Old Complaints Handling categories (202005117)
No Maladministration Feb 2021
The complaint is about the landlord\u2019s: consultation about, and installation of, a mobility scooter storage unit (the store). handling of the associated formal complaint.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Exeter City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Exeter City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust