Gateshead Metropolitan Borough Council
64.3% of Gateshead Metropolitan Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Gateshead Metropolitan Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Gateshead Metropolitan Borough Council's permission.
17,709 homes in Gateshead. Registered social landlord no. 00CH. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Gateshead Metropolitan Borough Council owns about 17,709 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £73 | - |
| 1 bed | £86 | £129 |
| 2 bed | £96 | £132 |
| 3 bed | £104 | £159 |
| 4 bed | £110 | £136 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Gateshead Metropolitan Borough Council tenants
No Gateshead Metropolitan Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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Rent from Gateshead Metropolitan Borough Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,155 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 266th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Gateshead Metropolitan Borough Council had 18 complaint determinations. 80% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Gateshead Metropolitan Borough Council in its searchable archive (showing the most recent 30).
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Managing Relations (202504764)
Partial Maladministration Nov 2025
Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid-terrace pro
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Local Authority / ALMO or TMO (202206014)
Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: Damp and mould. The kitchen sink needing to be replaced. Works needed to the loft, including renewal of the loft insulation and a hole in the party wall.
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Local Authority / ALMO or TMO (202406847)
Partial Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated the landlord\u2019s complaint handling.
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Local Authority / ALMO or TMO (202306765)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of: the resident\u2019s reports of damp and mould in the property\u2019s living room. repairs to the resident\u2019s boiler condensate pipe, bathroom flooring, external gutters and downpip
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Local Authority / ALMO or TMO (202417243)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of: reports of anti-social behaviour (ASB); the associated complaint.
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Local Authority / ALMO or TMO (202202659)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould. We have also considered the landlord\u2019s complaint handling.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Gateshead Metropolitan Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Gateshead Metropolitan Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust