Gravesham Borough Council
71.1% of Gravesham Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. Gravesham Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Gravesham Borough Council's permission.
5,624 homes in Gravesham. Registered social landlord no. 29UG. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Gravesham Borough Council owns about 5,624 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Gravesham5,624 Gravesend · Northfleet
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £82 | - |
| 1 bed | £94 | £179 |
| 2 bed | £113 | £202 |
| 3 bed | £124 | £237 |
| 4 bed | £135 | £277 |
Homes to swap from Gravesham Borough Council tenants
No Gravesham Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 771 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 182nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Gravesham Borough Council had 3 complaint determinations. 67% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 6 decisions about Gravesham Borough Council in its searchable archive.
-
Local Authority / ALMO or TMO (202322422)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of: a pre-void inspection and the associated cost incurred by the resident. the resident\u2019s complaint.
-
ASB/Abuse/Nuisance (202322899)
Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of ongoing leaks and water ingress into her property from the flat above. Communication with the resident about the repairs. The resident\u2019s reports of
-
ASB/Abuse/Nuisance (202117844)
Partial Maladministration May 2022
The complaint is about: The landlord\u2019s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord\u2019s handling of the associated complaint.
-
ASB/Abuse/Nuisance (202113158)
Partial Maladministration Apr 2022
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord\u2019s complaints handling.
-
Local Authority / ALMO or TMO (202014010)
No Maladministration
The complaint is about the landlord\u2019s response to the resident\u2019s reports of: Mould and damp at the property. The landlord\u2019s complaint handling. A request for rehousing.\u00a0
-
Local Authority / ALMO or TMO (202502734)
Partial Maladministration
Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 January 2025 Background The resident lives in a 2-bedroom bungalow, whe
Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Gravesham Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Gravesham Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.