Great Places Housing Group Limited
70.8% of Great Places Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Great Places Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Great Places Housing Group's permission.
Registered social landlord no. L4465. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Great Places Housing Group Limited tenants
No Great Places Housing Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,218 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 187th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: greatplaces.org.uk/customers/customer-performance/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Great Places Housing Group Limited had 29 complaint determinations. 60% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 7 decisions about Great Places Housing Group Limited in its searchable archive.
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Managing Relations (202337967)
Partial Maladministration Feb 2026
Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 February 2026 Background The resident reported a leak, damp, and mould in hi
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Housing Association (202431933)
Maladministration Jan 2026
Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a 2 bedroom house with her
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ASB/Abuse/Nuisance (202421628)
Partial Maladministration Nov 2025
Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 November 2025 Background The resident has lived in his 2 bedroom, third floo
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Financial (202335377)
Nov 2025
Decision Case ID 202335377 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident complained the landlord had charged h
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Managing Relations (202308486)
Partial Maladministration May 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports about an increase in his energy bills. Contractors accessing the property roof without prior notice. The resident\u2019s request for a rent refund and the a
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Housing Association (202324938)
Partial Maladministration May 2025
The complaint is about the landlord\u2019s handling of: A request to terminate her tenancy. A request to set up a payment plan. The resident\u2019s reports of anti-social behaviour (ASB). The resident\u2019s formal complaint.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Great Places Housing Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Great Places Housing Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust