Great Yarmouth Borough Council
74.6% of Great Yarmouth Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Great Yarmouth Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Great Yarmouth Borough Council's permission.
5,817 homes in Great Yarmouth. Registered social landlord no. 33UD. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Great Yarmouth Borough Council owns about 5,817 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Great Yarmouth5,817 Great Yarmouth · Gorleston-on-Sea
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £71 | - |
| 1 bed | £78 | £122 |
| 2 bed | £90 | £133 |
| 3 bed | £100 | £141 |
| 4 bed | £110 | £199 |
Homes to swap from Great Yarmouth Borough Council tenants
No Great Yarmouth Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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Rent from Great Yarmouth Borough Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 566 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 146th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Great Yarmouth Borough Council had 3 complaint determinations. 100% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 9 decisions about Great Yarmouth Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202412872)
Partial Maladministration May 2026
Decision Case ID 202412872 Decision type Investigation Landlord Great Yarmouth Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 13 May 2026 Background The resident was experiencing problems with water leaks in
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Local Authority / ALMO or TMO (202428969)
Maladministration Aug 2025
The complaint is about how the landlord handled the resident\u2019s concerns about: The previous communal heating system The current Air Source Heat Pump (ASHP)
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Information and data management (202405474)
Partial Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of damp and mould. Temporary move. The Ombudsman has also considered the landlord\u2019s record-keeping.
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Financial (202231188)
Maladministration Oct 2024
The complaint is about the resident\u2019s reports about the landlord\u2019s handling of; Damp and mould and the subsequent remedial repairs in the property. The claim for damage to the household\u2019s belongings. The management of the ten
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Managing Relations (202119372)
Partial Maladministration Nov 2023
The complaint is about the landlord\u2019s handling of: the resident\u2019s reports of damp and humidity; other repairs to the property, and the resident\u2019s associated concerns; the resident\u2019s reports of pest control issues; the re
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Financial (202125602)
Partial Maladministration Nov 2023
The complaint is about the landlord\u2019s response to: The resident\u2019s reports of damp and mould and outstanding repair issues at the resident\u2019s property. The resident\u2019s insurance claim. Staff behaviour. Complaint handling.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Great Yarmouth Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Great Yarmouth Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust