Harlow District Council
55.3% of Harlow District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Harlow District Council tenants can swap homes with other social housing tenants through a mutual exchange, with Harlow District Council's permission.
8,992 homes in Harlow. Registered social landlord no. 22UJ. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Harlow District Council owns about 8,992 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Harlow8,992 Harlow
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent |
|---|---|
| Bedsit | £81 |
| 1 bed | £96 |
| 2 bed | £115 |
| 3 bed | £130 |
| 4 bed | £141 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Harlow District Council tenants
No Harlow District Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 766 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 326th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: issuu.com/harlowcouncil/docs/harlow_times_autumn_2025.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 5 2
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Harlow District Council had 12 complaint determinations. 80% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 25 decisions about Harlow District Council in its searchable archive.
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Local Authority / ALMO or TMO (202420958)
Partial Maladministration Apr 2026
Decision Case ID 202420958 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident asked the landlord to review her housi
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Local Authority / ALMO or TMO (202432277)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of: roof replacement works at the property and the associated temporary sheeting. damp and mould at the property.\u00a0 The Ombudsman has also considered the landlord\u2019s handling of t
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Financial (202207383)
No Maladministration Jul 2023
The complaint is about the landlord\u2019s handling of a service charge cost for communal redecorations completed within the resident\u2019s block of flats.
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Managing Relations (202204857)
Maladministration Jun 2023
The complaint is about the landlord\u2019s handling of leaks in the resident\u2019s property. The Ombudsman has also investigated the landlord\u2019s complaint handling.
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Estate Management (202122147)
No Maladministration May 2023
The complaint is about the landlord\u2019s decision not to replace a hedge at the back of the resident\u2019s property with a boundary fence.
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Old Property Condition migrated-2025 (202121157)
Maladministration Feb 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s request for it to replace a wall in her back garden, and her safety concerns surrounding this.
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Harlow District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Harlow District Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust