Ipswich Borough Council
77.6% of Ipswich Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Ipswich Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Ipswich Borough Council's permission.
7,842 homes in Ipswich. Registered social landlord no. 42UD. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Ipswich Borough Council owns about 7,842 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Ipswich7,842 Ipswich
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £79 | - |
| 1 bed | £87 | £136 |
| 2 bed | £101 | £156 |
| 3 bed | £113 | £184 |
| 4 bed | £124 | £240 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Ipswich Borough Council tenants
No Ipswich Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 637 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 104th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: ipswich.gov.uk/housing/our-tenant-satisfaction-measures-tsms-results.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 5
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Ipswich Borough Council had 3 complaint determinations. 67% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 8 decisions about Ipswich Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202325687)
Maladministration Dec 2025
Decision Case ID 202325687 Decision type Investigation Landlord Ipswich Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident was the tenant of a decant 2- bedro
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Managing Relations (202309538)
Maladministration Feb 2025
The complaint is about the landlord\u2019s response to the resident\u2019s report of a leak. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Managing Relations (202301620)
Partial Maladministration Apr 2024
The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has also considered whether the landlord took into account its duties under the Equality Act 2010. The landlords handling of
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Old Property Condition migrated-2025 (202119978)
Sep 2023
The complaint is about: The condition of the property at the beginning of the tenancy. The landlord\u2019s handling of the complaint.
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Managing Relations (202105577)
Partial Maladministration Jun 2023
The landlord\u2019s response to reports of damp and mould within the resident\u2019s property. The landlord\u2019s response to the resident\u2019s request to be rehoused on medical grounds. The Ombudsman has also looked at the handling of
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Moving/Buying/Selling Home (202118420)
No Maladministration Nov 2022
The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about the landlord\u2019s subsequent handling of repairs.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Ipswich Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Ipswich Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust