Kingston upon Hull City Council
72.4% of Kingston upon Hull City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. Kingston upon Hull City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Kingston upon Hull City Council's permission.
22,705 homes in Kingston upon Hull, City of. Registered social landlord no. 00FA. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Kingston upon Hull City Council owns about 22,705 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Kingston upon Hull, City of22,705 Kingston upon Hull
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £68 | - |
| 1 bed | £80 | £100 |
| 2 bed | £92 | £117 |
| 3 bed | £101 | £143 |
| 4 bed | £108 | £181 |
Homes to swap from Kingston upon Hull City Council tenants
No Kingston upon Hull City Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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Rent from Kingston upon Hull City Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,004 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 174th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: hull.gov.uk/housing-services/housing-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Kingston upon Hull City Council had 9 complaint determinations. 60% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 20 decisions about Kingston upon Hull City Council in its searchable archive.
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Local Authority / ALMO or TMO (202515680)
Maladministration May 2026
Decision Case ID 202515680 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local authority Occupancy Assured tenancy Date 29 May 2026 Background The resident complained to the landlord about a wet room l
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Local Authority / ALMO or TMO (202520372)
Maladministration Apr 2026
Decision Case ID 202520372 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives at the property with her 2 children, w
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Local Authority / ALMO or TMO (202537227)
Partial Maladministration Mar 2026
Decision Case ID 202537227 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 March 2026 Background The resident lives with her 11-year-old son in flat withi
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Local Authority / ALMO or TMO (202504255)
Partial Maladministration Dec 2025
Decision Case ID 202504255 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident lives in the property with h
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Local Authority / ALMO or TMO (202424167)
Partial Maladministration Oct 2025
Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident reported a leak in her bathr
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Local Authority / ALMO or TMO (202451024)
Maladministration Aug 2025
The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs.
Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Kingston upon Hull City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Kingston upon Hull City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust