Kirklees Metropolitan Borough Council

57.0% of Kirklees Metropolitan Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Kirklees Metropolitan Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Kirklees Metropolitan Borough Council's permission.

21,214 homes in Kirklees. Registered social landlord no. 00CZ. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Kirklees Metropolitan Borough Council owns about 21,214 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£65-
1 bed£79£94
2 bed£92£119
3 bed£103£144
4 bed£109£165

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C3 Consumer standards serious failings on the consumer standards; improvement needed · Oct 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Kirklees Metropolitan Borough Council tenants

No Kirklees Metropolitan Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,872 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 322nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 57% worse than the sector median of 71.8%
Satisfied with repairs 67.3% worse than the sector median of 73.6%
Satisfied with time taken for repairs 63.7% worse than the sector median of 69.5%
Home is well maintained 58.6% worse than the sector median of 71.9%
Home is safe 66.1% worse than the sector median of 77.6%
Landlord listens and acts 49.6% worse than the sector median of 61.6%
Kept informed 56.7% worse than the sector median of 72.0%
Treated fairly and with respect 68.7% worse than the sector median of 77.9%
Satisfied with complaints handling 21.7% worse than the sector median of 35.5%
Communal areas clean and well maintained 45.9% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 50% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 39.8% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: kirklees.gov.uk/beta/council-housing/policies-and-procedures/council-housing-performance.aspx.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)
94.5% Fire risk assessments completed worse than the sector median of 100.0%
100% Asbestos surveys completed about the sector median (100.0%)
78.8% Legionella risk assessments completed worse than the sector median of 100.0%
100% Lift safety checks completed about the sector median (100.0%)
21.7% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
84.2% Non-emergency repairs done on time better than the sector median of 82.5%
95.7% Emergency repairs done on time about the sector median (94.9%)
36.2 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
69.6% Stage 1 complaints answered on time worse than the sector median of 89.9
11.7 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
58.9% Stage 2 complaints answered on time worse than the sector median of 88.9
24.4 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 25 48

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Kirklees Metropolitan Borough Council had 32 complaint determinations. 65% of findings went against the landlord (sector average 60%).

65%maladministration rate
worse than the sector average of 60%
91orders made
£17,095compensation ordered

The Housing Ombudsman has published 24 decisions about Kirklees Metropolitan Borough Council in its searchable archive.

11maladministration
9partial maladministration
3no maladministration
  • Estate Management (202333957) Jun 2026

    Decision Case ID 202333957 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 June 2026 Background The resident has a flat in a low-rise bl

  • Local Authority / ALMO or TMO (202345070) Maladministration Apr 2026

      Decision Case ID 202345070 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026   Background The complaint concerns the landlord

  • Local Authority / ALMO or TMO (202316664) Maladministration Feb 2026

      Decision Case ID 202316664 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 February 2026   Background The resident had a long-standing damp problem

  • Local Authority / ALMO or TMO (202400569) No Maladministration Nov 2025

      Decision Case ID 202400569 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom,

  • Local Authority / ALMO or TMO (202426287) Partial Maladministration Oct 2025

      Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lived in the property which was a 1-bedroom

  • Managing Relations (202400388) Maladministration Oct 2025

    Decision Case ID 202400388 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident is a secure tenant of th

Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Kirklees Metropolitan Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Kirklees Metropolitan Borough Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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