Lancaster City Council

77.1% of Lancaster City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Lancaster City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Lancaster City Council's permission.

3,564 homes in Lancaster. Registered social landlord no. 30UH. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Lancaster City Council owns about 3,564 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Lancaster3,564 Lancaster · Morecambe

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

Size	Social rent
Bedsit	£82
1 bed	£85
2 bed	£92
3 bed	£101
4 bed	£108

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Aug 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Lancaster City Council tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 628 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 114th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 77.1% better than the sector median of 71.8%

Satisfied with repairs 81.5% better than the sector median of 73.6%

Satisfied with time taken for repairs 79.1% better than the sector median of 69.5%

Home is well maintained 75.7% better than the sector median of 71.9%

Home is safe 78.3% about the sector median (77.6%)

Landlord listens and acts 66.4% better than the sector median of 61.6%

Kept informed 77.3% better than the sector median of 72.0%

Treated fairly and with respect 81.5% better than the sector median of 77.9%

Satisfied with complaints handling 37% better than the sector median of 35.5%

Communal areas clean and well maintained 60.2% worse than the sector median of 66.7%

Positive contribution to the neighbourhood 66.1% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 55.1% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: lancaster.gov.uk/housing/council-housing/about-us/tenant-satisfaction.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

100% Lift safety checks completed about the sector median (100.0%)

0.8% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

90.4% Non-emergency repairs done on time better than the sector median of 82.5%

99.3% Emergency repairs done on time better than the sector median of 94.9%

23.9 Stage 1 complaints per 1,000 homes better than the sector median of 53.9

83.7% Stage 1 complaints answered on time worse than the sector median of 89.9

2.8 Stage 2 complaints per 1,000 homes better than the sector median of 8.4

90% Stage 2 complaints answered on time better than the sector median of 88.9

53.3 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Lancaster City Council had 4 complaint determinations. 43% of findings went against the landlord (sector average 60%).

43%maladministration rate
better than the sector average of 60%

6orders made

£1,050compensation ordered

The Housing Ombudsman has published 4 decisions about Lancaster City Council in its searchable archive.

2maladministration

1partial maladministration

1no maladministration

Local Authority / ALMO or TMO (202452944) No Maladministration Mar 2026
Decision Case ID 202452944 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident is unhappy with the landlord\u2019s h
Local Authority / ALMO or TMO (202302122) Maladministration Mar 2026
Decision Case ID 202302122 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background During May 2022 the resident moved to temporary acco
Local Authority / ALMO or TMO (202342337) Partial Maladministration Oct 2025
Decision Case ID 202342337 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority Occupancy Assured tenancy Date 29 October 2025 Background The resident has held the assured tenancy in trust for her niec
ASB/Abuse/Nuisance (202210325) Maladministration
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the\u00a0landlord\u2019s\u00a0complaint handling.

Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Lancaster City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Lancaster City Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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Still looking to swap: 2-bed house in Bury. Looking to move to Shetland, Orkney and more.

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Page last updated: 2nd November 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 12 August 2026.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2025/26 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 17 October 2026.

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