London Borough of Barking and Dagenham
53.7% of London Borough of Barking and Dagenham tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Barking and Dagenham tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Barking and Dagenham's permission.
15,660 homes in Barking and Dagenham. Registered social landlord no. 00AB. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Barking and Dagenham owns about 15,660 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Barking and Dagenham15,660 Barking and Dagenham · Dagenham
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £92 | - |
| 1 bed | £102 | £162 |
| 2 bed | £121 | £194 |
| 3 bed | £134 | £191 |
| 4 bed | £146 | £216 |
Homes to swap from London Borough of Barking and Dagenham tenants
1-bed flat in Dagenham
Wants: London, king cross , Greater London · 1-2 bed · open to offers
2-bed maisonette in Becontree Heath
Wants: Barkingside, Redbridge, Greater London or Brentwood, Essex · 3 bed · wants bigger
Tenant Ratings On Mutual Home Exchange
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Rent from London Borough of Barking and Dagenham? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 3,087 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 332nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 65 4
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Barking and Dagenham had 19 complaint determinations. 78% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 8 decisions about London Borough of Barking and Dagenham in its searchable archive.
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ASB/Abuse/Nuisance (202208581)
Partial Maladministration Jan 2024
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of noise nuisance from a neighbour. The landlord\u2019s communication with the resident.
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Information and data management (202206884)
Maladministration Nov 2023
The complaint is about the landlord\u2019s: Handling of repairs to fix a leaking roof. Complaints handling. Knowledge and information management.
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Managing Relations (202013480)
Maladministration Oct 2023
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of repairs and information the landlord provided from the start of the tenancy. The associated complaint.
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Managing Relations (202210257)
Maladministration Aug 2023
The complaint is about: The landlord's handling of the replacement of the resident's windows. The landlord's complaint handling.
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Managing Relations (202014048)
Maladministration May 2023
The complaint is about the landlord\u2019s handling of: Remedial work to the resident\u2019s property following reports of damp and mould. The associated complaints.
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Managing Relations (202213699)
Maladministration Apr 2023
The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord\u2019s complaint handling.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "London Borough of Barking and Dagenham". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Barking and Dagenham?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.