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London Borough of Barking and Dagenham

15,723 homes in Barking and Dagenham. Registered social landlord no. 00AB. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

1 home to swap

Size, areas and typical rents

London Borough of Barking and Dagenham owns about 15,723 social homes across 1 council area (2024/25).

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£89-
1 bed£98£158
2 bed£117£189
3 bed£129£187
4 bed£139£210

Homes to swap from London Borough of Barking and Dagenham tenants

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2-bed maisonette in Becontree Heath

Becontree Heath, Barking and Dagenham
2 bed Maisonette

Wants: Barkingside, Redbridge, Greater London or Brentwood, Essex · 3 bed · wants bigger

Tenant active today View home

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 3,087 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 53.7% worse than the sector median of 71.8%
Satisfied with repairs 62.7% worse than the sector median of 73.6%
Satisfied with time taken for repairs 60.2% worse than the sector median of 69.5%
Home is well maintained 52.4% worse than the sector median of 71.9%
Home is safe 55.1% worse than the sector median of 77.6%
Landlord listens and acts 40.2% worse than the sector median of 61.6%
Kept informed 44.2% worse than the sector median of 72.0%
Treated fairly and with respect 55% worse than the sector median of 77.9%
Satisfied with complaints handling 26.2% worse than the sector median of 35.5%
Communal areas clean and well maintained 55.4% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 41.3% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 37.7% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.8% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
9.2% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
89.8% Non-emergency repairs done on time better than the sector median of 82.5%
97.7% Emergency repairs done on time better than the sector median of 94.9%
22.9 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
76.8% Stage 1 complaints answered on time worse than the sector median of 89.9
3.4 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
76.4% Stage 2 complaints answered on time worse than the sector median of 88.9
46.4 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 65 4

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, London Borough of Barking and Dagenham had 19 complaint determinations. 78% of findings went against the landlord (sector average 60%).

78%maladministration rate
worse than the sector average of 60%
76orders made
7complaint handling failure orders
£12,661compensation ordered

The Housing Ombudsman has published 8 decisions about London Borough of Barking and Dagenham in its searchable archive.

7maladministration
1partial maladministration
  • ASB/Abuse/Nuisance (202208581) Partial Maladministration Jan 2024

    The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of noise nuisance from a neighbour. The landlord\u2019s communication with the resident.

  • Information and data management (202206884) Maladministration Nov 2023

    The complaint is about the landlord\u2019s: Handling of repairs to fix a leaking roof. Complaints handling. Knowledge and information management.

  • Managing Relations (202013480) Maladministration Oct 2023

    The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of repairs and information the landlord provided from the start of the tenancy. The associated complaint.

  • Managing Relations (202210257) Maladministration Aug 2023

    The complaint is about: The landlord's handling of the replacement of the resident's windows. The landlord's complaint handling.

  • Managing Relations (202014048) Maladministration May 2023

    The complaint is about the landlord\u2019s handling of: Remedial work to the resident\u2019s property following reports of damp and mould. The associated complaints.

  • Managing Relations (202213699) Maladministration Apr 2023

    The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord\u2019s complaint handling.

Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "London Borough of Barking and Dagenham". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of London Borough of Barking and Dagenham?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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