London Borough of Brent
47.8% of London Borough of Brent tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Brent tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Brent's permission.
8,844 homes in Brent. Registered social landlord no. 00AE. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Brent owns about 8,844 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £109 | - |
| 1 bed | £127 | £193 |
| 2 bed | £145 | £220 |
| 3 bed | £162 | £236 |
| 4 bed | £178 | £261 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from London Borough of Brent tenants
No London Borough of Brent tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 800 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 344th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: data.brent.gov.uk/dataset/2j396/tenant-satisfaction-measures-tsm-for-2023-2024.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Brent had 25 complaint determinations. 61% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 29 decisions about London Borough of Brent in its searchable archive.
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Local Authority / ALMO or TMO (202441337)
Maladministration Jan 2026
Decision Case ID 202441337 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority Occupancy Secure Tenancy Date 29 January 2026 Background The resident has been a tenant of the landlord since 2006. The
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Local Authority / ALMO or TMO (202415446)
Maladministration Jun 2025
The complaint is about the landlords handling of repairs to the resident\u2019s kitchen and roof. The Ombudsman has also considered the landlord\u2019s complaint handling.
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ASB/Abuse/Nuisance (202329275)
Reasonable Redress Apr 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB) from her neighbour.
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Local Authority / ALMO or TMO (202328862)
Maladministration Apr 2025
This complaint is about the landlord\u2019s response to the resident\u2019s reports of repairs to the roof and guttering, communal wall area and a side gate.
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Local Authority / ALMO or TMO (202413027)
Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about: Damp and mould, and associated repairs. A roof leak. An update to her household details. A request to install an additional light in the kitchen. We
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Local Authority / ALMO or TMO (202325341)
No Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The associated complaint.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "London Borough of Brent". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Brent?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust