London Borough of Camden Council
71.0% of London Borough of Camden Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. London Borough of Camden Council tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Camden Council's permission.
23,156 homes in Camden. Registered social landlord no. 00AG. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Camden Council owns about 23,156 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Camden23,156 Camden
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £120 | - |
| 1 bed | £129 | £213 |
| 2 bed | £148 | £213 |
| 3 bed | £164 | £213 |
| 4 bed | £184 | - |
Homes to swap from London Borough of Camden Council tenants
No London Borough of Camden Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,021 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 184th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: camden.gov.uk/tenant-satisfaction-measures-2024-to-2025.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 125 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Camden Council had 108 complaint determinations. 81% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about London Borough of Camden Council in its searchable archive (showing the most recent 30).
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Local Authority / ALMO or TMO (202437616)
Maladministration Jun 2025
The resident\u2019s complaint was about the landlord\u2019s response to the resident\u2019s reports about roof leaks resulting in loss of electrics and damp and mould, the condition of his skylight, ivy growth and a loose gas pipe. The Ombu
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Local Authority / ALMO or TMO (202442744)
Severe Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of a leak to the resident\u2019s property.
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Local Authority / ALMO or TMO (202322301)
Partial Maladministration Jun 2025
REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out in the H
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Local Authority / ALMO or TMO (202423527)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports about: Leaks, damp and mould, and sink back surges. Anti social behaviour (ASB) from a neighbour.
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Financial (202321315)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of: A home loss payment to the resident. The resident\u2019s rent account.
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Local Authority / ALMO or TMO (202317709)
Outside Jurisdiction May 2025
This complaint is about the landlord\u2019s responses to the resident\u2019s complaints about its decisions regarding a universal key system in the resident\u2019s borough .
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "London Borough of Camden Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Camden Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust