London Borough of Hammersmith and Fulham
62.7% of London Borough of Hammersmith and Fulham tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Hammersmith and Fulham tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Hammersmith and Fulham's permission.
12,059 homes in Hammersmith and Fulham. Registered social landlord no. 00AN. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Hammersmith and Fulham owns about 12,059 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Hammersmith and Fulham12,059 Hammersmith
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £109 | - |
| 1 bed | £124 | £224 |
| 2 bed | £134 | £291 |
| 3 bed | £153 | £472 |
| 4 bed | £184 | £587 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from London Borough of Hammersmith and Fulham tenants
No London Borough of Hammersmith and Fulham tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,135 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 283rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: lbhf.gov.uk/housing/council-tenants/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Hammersmith and Fulham had 87 complaint determinations. 65% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 1 decision about London Borough of Hammersmith and Fulham in its searchable archive.
-
Local Authority / ALMO or TMO (202433950)
Partial Maladministration Mar 2026
Decision Case ID 202433950 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 March 2026 Background The resident lives in a 2-bedroo
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "London Borough of Hammersmith and Fulham". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Hammersmith and Fulham?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust