London Borough of Havering Council
44.5% of London Borough of Havering Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Havering Council tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Havering Council's permission.
9,311 homes in Havering. Registered social landlord no. 00AR. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Havering Council owns about 9,311 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Havering9,311 Havering · Hornchurch · Romford
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £98 | £234 |
| 1 bed | £108 | £212 |
| 2 bed | £121 | £239 |
| 3 bed | £144 | £288 |
| 4 bed | £168 | £304 |
Homes to swap from London Borough of Havering Council tenants
No London Borough of Havering Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from London Borough of Havering Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 825 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 349th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: havering.gov.uk/downloads/download/942/housing-survey-feedback.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Havering Council had 18 complaint determinations. 78% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 16 decisions about London Borough of Havering Council in its searchable archive.
-
Local Authority / ALMO or TMO (202532414)
Maladministration May 2026
Decision Case ID 202532414 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 May 2026 Background In September 2025, the landlord\u2019s con
-
Local Authority / ALMO or TMO (202502362)
Maladministration May 2026
Decision Case ID 202502362 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 May 2026 Background The resident has complained about delays i
-
Local Authority / ALMO or TMO (202321122)
Partial Maladministration Apr 2026
Decision Case ID 202321122 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident raised concerns with the lan
-
Estate Management (202434804)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s concerns in respect to parking. The resident\u2019s damp and mould reports. The resident\u2019s concerns in respect to the communal stairwells. The resident\u2019s
-
Local Authority / ALMO or TMO (202328972)
Maladministration Sep 2025
REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the cas
-
Local Authority / ALMO or TMO (202221930)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the kitchen refurbishment. We will also investigate the landlord\u2019s handling of the associated complaint.
Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "London Borough of Havering Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Havering Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust