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London Borough of Havering Council

9,147 homes in Havering. Registered social landlord no. 00AR. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

London Borough of Havering Council owns about 9,147 social homes across 1 council area (2024/25).

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£95£227
1 bed£105£206
2 bed£117£232
3 bed£140£275
4 bed£162£293

Homes to swap from London Borough of Havering Council tenants

No London Borough of Havering Council tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 825 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 44.5% worse than the sector median of 71.8%
Satisfied with repairs 55.1% worse than the sector median of 73.6%
Satisfied with time taken for repairs 54.3% worse than the sector median of 69.5%
Home is well maintained 46.8% worse than the sector median of 71.9%
Home is safe 51.7% worse than the sector median of 77.6%
Landlord listens and acts 32.3% worse than the sector median of 61.6%
Kept informed 40.4% worse than the sector median of 72.0%
Treated fairly and with respect 49.6% worse than the sector median of 77.9%
Satisfied with complaints handling 16.9% worse than the sector median of 35.5%
Communal areas clean and well maintained 52.5% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 35.9% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 30.2% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: havering.gov.uk/downloads/download/942/housing-survey-feedback.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
98.9% Asbestos surveys completed worse than the sector median of 100.0%
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
2.8% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
95% Non-emergency repairs done on time better than the sector median of 82.5%
98.1% Emergency repairs done on time better than the sector median of 94.9%
82.5 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
82.6% Stage 1 complaints answered on time worse than the sector median of 89.9
10.3 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
73.9% Stage 2 complaints answered on time worse than the sector median of 88.9
63.1 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 28 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, London Borough of Havering Council had 18 complaint determinations. 78% of findings went against the landlord (sector average 60%).

78%maladministration rate
worse than the sector average of 60%
67orders made
4complaint handling failure orders
£7,225compensation ordered

You can search the Housing Ombudsman decisions archive for "London Borough of Havering Council" to see published complaints about this landlord.

Swapping with a tenant of London Borough of Havering Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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Sources