London Borough of Hounslow
69.6% of London Borough of Hounslow tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Hounslow tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Hounslow's permission.
13,463 homes in Hounslow. Registered social landlord no. 00AT. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Hounslow owns about 13,463 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Hounslow13,463 Hounslow
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £107 | - |
| 1 bed | £115 | £199 |
| 2 bed | £132 | £211 |
| 3 bed | £153 | £223 |
| 4 bed | £172 | - |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from London Borough of Hounslow tenants
No London Borough of Hounslow tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,037 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 200th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: beta.hounslow.gov.uk/council-tenants/measure-tenant-satisfaction.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 40 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Hounslow had 41 complaint determinations. 67% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about London Borough of Hounslow in its searchable archive (showing the most recent 30).
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Local Authority / ALMO or TMO (202413509)
Maladministration Jan 2026
Decision Case ID 202413509 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The landlord agreed to assign the resident her
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Local Authority / ALMO or TMO (202423242)
No Maladministration Jul 2025
The resident\u2019s complaint is about the landlord\u2019s: Response to the grass not being cut when it should have been. Failure to cut back ivy that was affecting his dog's health. Handling of several of the resident\u2019s complaints.
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Local Authority / ALMO or TMO (202410799)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of: Adaptation of the property, including lack of communication and delays to the works. Storage of the resident\u2019s possessions, including her request for reimbursement of removal cost
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Local Authority / ALMO or TMO (202422936)
Maladministration Jun 2025
REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is se
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Local Authority / ALMO or TMO (202325961)
Reasonable Redress Apr 2025
The complaint is about the landlord\u2019s handling of repairs to the resident\u2019s windows.
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Local Authority / ALMO or TMO (202319650)
Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Concerns about the condition of the water tank in her loft. Request to be sent an inspection report in relation to her disrepair case. Concerns about the temperatu
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "London Borough of Hounslow". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Hounslow?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust