London Borough of Lewisham
50.8% of London Borough of Lewisham tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Lewisham tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Lewisham's permission.
14,553 homes in Lewisham. Registered social landlord no. 00AZ. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Lewisham owns about 14,553 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Lewisham14,553 Lewisham · Upper Sydenham
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £92 | £192 |
| 1 bed | £108 | £202 |
| 2 bed | £121 | £209 |
| 3 bed | £141 | £216 |
| 4 bed | £159 | £232 |
Homes to swap from London Borough of Lewisham tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,551 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 340th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: lewisham.gov.uk/myservices/housing/council-tenants/our-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 21 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Lewisham had 70 complaint determinations. 84% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about London Borough of Lewisham in its searchable archive (showing the most recent 30).
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Managing Relations (202400587)
Maladministration Jul 2025
The complaint is about the landlord's handling of the resident\u2019s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor fan, damp, and mould. Reports of a leak. We have also considered the landlord\u
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Local Authority / ALMO or TMO (202425782)
Partial Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of: A roof leak, ceiling renewal, and asbestos management. The resident\u2019s request for the landlord to compensate her for damaged belongings The resident\u2019s request for the landlor
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Local Authority / ALMO or TMO (202419019)
Jun 2025
REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding
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Local Authority / ALMO or TMO (202423546)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about asbestos. Reports of rubbish left in the garden. The Ombudsman has also considered the landlord\u201
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Local Authority / ALMO or TMO (202301512)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Request for support using a recommended noise app. Allegations of staff misconduct. We have also considered the landlord\u2019s complaint handling.
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Local Authority / ALMO or TMO (202217704)
Maladministration May 2025
The complaint is about the landlord\u2019s handling of: Roof and loft repairs. The complaint.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "London Borough of Lewisham". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Lewisham?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.