London Borough of Sutton
69.9% of London Borough of Sutton tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Sutton tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Sutton's permission.
5,890 homes in Sutton. Registered social landlord no. 00BF. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Sutton owns about 5,890 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Sutton5,890 Sutton
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £98 | - |
| 1 bed | £117 | £196 |
| 2 bed | £136 | £241 |
| 3 bed | £152 | £300 |
| 4 bed | £172 | - |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from London Borough of Sutton tenants
No London Borough of Sutton tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 929 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 197th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: suttonhousingpartnership.org.uk/our-recent-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Sutton had 8 complaint determinations. 95% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 13 decisions about London Borough of Sutton in its searchable archive.
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Local Authority / ALMO or TMO (202533066)
Maladministration May 2026
Decision Case ID 202533066 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 May 2026 Background In February 2025 the resident reported a leak into her
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Local Authority / ALMO or TMO (202344167)
Outside Jurisdiction May 2026
Decision Case ID 202344167 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority Occupancy Applicant Date 21 May 2026 Background The applicant\u2019s father was a tenant until his death in December 20
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Local Authority / ALMO or TMO (202333272)
Outside Jurisdiction May 2026
Decision Case ID 202333272 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 15 May 2026 Background The resident lives in a block of flats. In 2019, the la
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Local Authority / ALMO or TMO (202515451)
Maladministration Mar 2026
\u00a0Decision Case ID 202515451 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a high-rise block. She
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Local Authority / ALMO or TMO (202404031)
Maladministration Feb 2026
Decision Case ID 202404031 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in a flat and has rheumatoid
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Local Authority / ALMO or TMO (202342463)
Maladministration Jul 2025
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of water ingress from the neighbour\u2019s balcony garden, and associated repairs. The landlord\u2019s handling of damp, mould, and peeling paint in the up
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "London Borough of Sutton". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Sutton?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust