London Borough of Wandsworth

64.7% of London Borough of Wandsworth tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Wandsworth tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Wandsworth's permission.

17,594 homes in Wandsworth. Registered social landlord no. 00BJ. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

London Borough of Wandsworth owns about 17,594 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£100£157
1 bed£126£202
2 bed£150£208
3 bed£188£232
4 bed£210£234

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C3 Consumer standards serious failings on the consumer standards; improvement needed · Feb 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from London Borough of Wandsworth tenants

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Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,101 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 263rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 64.7% worse than the sector median of 71.8%
Satisfied with repairs 57.8% worse than the sector median of 73.6%
Satisfied with time taken for repairs 56.6% worse than the sector median of 69.5%
Home is well maintained 61% worse than the sector median of 71.9%
Home is safe 69.5% worse than the sector median of 77.6%
Landlord listens and acts 50.2% worse than the sector median of 61.6%
Kept informed 62% worse than the sector median of 72.0%
Treated fairly and with respect 78% about the sector median (77.9%)
Satisfied with complaints handling 22.2% worse than the sector median of 35.5%
Communal areas clean and well maintained 58.1% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 65.4% about the sector median (64.6%)
Satisfied with handling of anti-social behaviour 61.5% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: wandsworth.gov.uk/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

98.6% Gas safety checks completed worse than the sector median of 100.0%
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
96.6% Legionella risk assessments completed worse than the sector median of 100.0%
100% Lift safety checks completed about the sector median (100.0%)
3.6% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
81.4% Non-emergency repairs done on time worse than the sector median of 82.5%
97.6% Emergency repairs done on time better than the sector median of 94.9%
12.7 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
71% Stage 1 complaints answered on time worse than the sector median of 89.9
6.1 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
73.6% Stage 2 complaints answered on time worse than the sector median of 88.9
13.5 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 60 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, London Borough of Wandsworth had 33 complaint determinations. 66% of findings went against the landlord (sector average 60%).

66%maladministration rate
worse than the sector average of 60%
111orders made
2complaint handling failure orders
£17,752compensation ordered

The Housing Ombudsman has published 29 decisions about London Borough of Wandsworth in its searchable archive.

1severe maladministration
11maladministration
13partial maladministration
3no maladministration
  • Local Authority / ALMO or TMO (202336163) Partial Maladministration Apr 2026

      Decision Case ID 202336163 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 April 2026 Background The resident reported a leak into her property fr

  • Local Authority / ALMO or TMO (202331206) Partial Maladministration Apr 2026

      Decision Case ID 202331206 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 April 2026 Background The resident and her young child live in a thi

  • Local Authority / ALMO or TMO (202342591) Maladministration Feb 2026

      Decision Case ID 202342591 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident lives in a block of flats. He rai

  • Local Authority / ALMO or TMO (202436927) Maladministration Feb 2026

      Decision Case ID 202436927 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident requested service charge document

  • Local Authority / ALMO or TMO (202513341) Partial Maladministration Feb 2026

      Decision Case ID 202513341 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 25 February 2026 Background The resident has been the owner of the propert

  • Local Authority / ALMO or TMO (202417719) Partial Maladministration Jan 2026

      Decision Case ID 202417719 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident reported to her landlord that s

Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "London Borough of Wandsworth". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of London Borough of Wandsworth?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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