Melton Borough Council
63.5% of Melton Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Melton Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Melton Borough Council's permission.
1,786 homes in Melton. Registered social landlord no. 31UG. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Melton Borough Council owns about 1,786 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Melton1,786 Melton Mowbray
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £71 | - |
| 1 bed | £86 | £99 |
| 2 bed | £98 | £143 |
| 3 bed | £107 | £178 |
| 4 bed | £117 | - |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Melton Borough Council tenants
No Melton Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 347 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 277th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: melton.gov.uk/housing/council-tenants/how-are-we-performing/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Melton Borough Council had 2 complaint determinations. 60% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 6 decisions about Melton Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202419013)
Partial Maladministration Apr 2026
Decision Case ID 202419013 Decision type Investigation Landlord Melton Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident is unhappy with the landlord\u2019s han
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ASB/Abuse/Nuisance (202423492)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of: the resident\u2019s reports of a data breach. the resident\u2019s reports of antisocial behaviour (ASB). allegations of criminal damage against the resident. tenancy warning letters
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Old Moving to a Property categories (202234544)
Partial Maladministration Jun 2024
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of multiple repairs, including damp and mould. The resident\u2019s reported delays in being rehoused.
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Managing Relations (202126131)
Outside Jurisdiction Jun 2022
The complaint concerns the following issue: The council\u2019s categorisation of the resident as an unreasonably persistent and vexatious customer.The council\u2019s decision not to progress the resident\u2019s complaint through its interna
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Financial (202000883)
Partial Maladministration May 2022
This complaint is about the landlord\u2019s handling of: an increase in the resident\u2019s service charges; the related complaint.
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Health and Safety (inc. building safety) (202125091)
Partial Maladministration
The complaint is about the landlord\u2019s handling of: The delays to repair the resident\u2019s front and back doors. The resident\u2019s reports of a faulty boiler and his concerns about carbon monoxide emissions. The associated complaint
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Melton Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Melton Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust