Moat Housing Group Limited
Moat Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Moat Housing Group's permission.
3 homes in Harlow. Registered social landlord no. L4047. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Moat Housing Group Limited owns about 3 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Harlow3 Harlow
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £88 | - |
| 1 bed | £113 | £181 |
| 2 bed | £132 | £225 |
| 3 bed | £152 | £252 |
| 4 bed | £172 | £342 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Moat Housing Group Limited is covered by the judgement on Moat Homes Limited.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Moat Housing Group Limited tenants
No Moat Housing Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
The Housing Ombudsman has published 4 decisions about Moat Housing Group Limited in its searchable archive.
-
Housing Association (202116694)
Partial Maladministration Jun 2023
The complaint is about the landlord\u2019s: handling of the replacement of the fence adjacent to a neighbouring property, and; complaint handling.
-
Housing Association (201816242)
Partial Maladministration Apr 2021
The complaint is about the landlord\u2019s:
-
Housing Association (202008169)
Reasonable Redress Feb 2021
The complaint is about the landlord\u2019s response to the resident\u2019s reports regarding repair works to the \u2018threshold\u2019 at his patio door and the subsequent amount of compensation it offered.
-
Housing Association (202001648)
Outside Jurisdiction Jan 2021
REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Thi
Source: the Housing Ombudsman decisions archive, checked 30 Oct 2026. To see every case, search the archive for "Moat Housing Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Moat Housing Group's reputation
There are no published tenant satisfaction scores for Moat Housing Group. Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 3 homes, Moat Housing Group is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Moat Housing Group Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Harlow: see our Harlow guide for what it's like to live there.
Swapping with a tenant of Moat Housing Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust