New Outlook Housing Association Limited
New Outlook Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with New Outlook Housing Association's permission.
106 homes in Redditch. Registered social landlord no. H0924. On this page: how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
New Outlook Housing Association Limited owns about 106 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Redditch106 Redditch
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| 1 bed | £98 | £126 |
| 2 bed | £117 | £150 |
| 3 bed | £132 | £174 |
| 4 bed | £155 | £187 |
Homes to swap from New Outlook Housing Association Limited tenants
No New Outlook Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from New Outlook Housing Association? Rate and review them
Housing Ombudsman decisions
The Housing Ombudsman has published 1 decision about New Outlook Housing Association Limited in its searchable archive.
-
Abbeyfield (202310341)
Partial Maladministration May 2026
Decision Case ID 202310341 Decision type Investigation Landlord New Outlook Housing Association Limited Landlord type Abbeyfield Occupancy Assured Tenancy Date 14 May 2026 Background The resident complained that the levels of support staf
Source: the Housing Ombudsman decisions archive, checked 20 Oct 2026. To see every case, search the archive for "New Outlook Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check New Outlook Housing Association's reputation
There are no published tenant satisfaction scores for New Outlook Housing Association. Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 106 homes, New Outlook Housing Association is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "New Outlook Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Redditch: see our Redditch guide for what it's like to live there.
Swapping with a tenant of New Outlook Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust