Newcastle City Council
48.6% of Newcastle City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Newcastle City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Newcastle City Council's permission.
24,519 homes in Newcastle upon Tyne. Registered social landlord no. 00CJ. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Newcastle City Council owns about 24,519 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Newcastle upon Tyne24,519 Newcastle upon Tyne
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £76 | - |
| 1 bed | £82 | £151 |
| 2 bed | £93 | £153 |
| 3 bed | £104 | £166 |
| 4 bed | £113 | £196 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Newcastle City Council tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,220 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 343rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 21 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Newcastle City Council had 13 complaint determinations. 66% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 25 decisions about Newcastle City Council in its searchable archive.
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Local Authority / ALMO or TMO (202341142)
Partial Maladministration Apr 2026
Decision Case ID 202341142 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 14 April 2026 Background The resident asked the landlord for a \u2018landlord ce
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Local Authority / ALMO or TMO (202330820)
Jan 2026
Decision Case ID 202330820 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background In December 2022 the resident applied to let a pro
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Local Authority / ALMO or TMO (202409589)
No Maladministration Oct 2025
Decision Case ID 202409589 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom terraced house o
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Local Authority / ALMO or TMO (202440970)
Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of: garage door repairs. front door repairs. damp and mould. leak issues from above and the resident\u2019s request that it decorate. reports of an insect infestation. the request that it
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Local Authority / ALMO or TMO (202427543)
Reasonable Redress Jul 2025
The complaint is about the landlord\u2019s response to the resident\u2019s complaint about her move, repairs at the new property, and her request for a single point of contact.
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Local Authority / ALMO or TMO (202408433)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of repairs. We have also investigated the\u00a0landlord\u2019s\u00a0complaint handling.
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Newcastle City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Newcastle City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.