North East Derbyshire District Council

84.4% of North East Derbyshire District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. North East Derbyshire District Council tenants can swap homes with other social housing tenants through a mutual exchange, with North East Derbyshire District Council's permission.

7,448 homes in North East Derbyshire. Registered social landlord no. 17UJ. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

North East Derbyshire District Council owns about 7,448 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£85-
1 bed£90£110
2 bed£96£131
3 bed£98£153
4 bed£105£180

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Oct 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from North East Derbyshire District Council tenants

No North East Derbyshire District Council tenants have listed a home yet. Are you one? List your home and it will appear here.

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,304 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 31st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 84.4% better than the sector median of 71.8%
Satisfied with repairs 85.4% better than the sector median of 73.6%
Satisfied with time taken for repairs 84.6% better than the sector median of 69.5%
Home is well maintained 80.1% better than the sector median of 71.9%
Home is safe 84.8% better than the sector median of 77.6%
Landlord listens and acts 74% better than the sector median of 61.6%
Kept informed 80.1% better than the sector median of 72.0%
Treated fairly and with respect 87.5% better than the sector median of 77.9%
Satisfied with complaints handling 43.7% better than the sector median of 35.5%
Communal areas clean and well maintained 74.4% better than the sector median of 66.7%
Positive contribution to the neighbourhood 71.3% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 64.9% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: rykneldhomes.org.uk/corporate/tenant-satisfaction-measures-2025/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
5.3% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
97.4% Non-emergency repairs done on time better than the sector median of 82.5%
99.2% Emergency repairs done on time better than the sector median of 94.9%
11.5 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
100% Stage 1 complaints answered on time better than the sector median of 89.9
3.4 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
92.3% Stage 2 complaints answered on time better than the sector median of 88.9
52.5 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 45 24

Housing Ombudsman decisions

The Housing Ombudsman has published 1 decision about North East Derbyshire District Council in its searchable archive.

  • Local Authority / ALMO or TMO (201911894) Outside Jurisdiction Sep 2021

    It has been difficult to engage with the resident to clarify the issues which they wish to bring as part of this complaint. Since January 2021, in their contact with this Service, the resident has referred to the following complaints: A dis

Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "North East Derbyshire District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of North East Derbyshire District Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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