North Kesteven District Council

79.9% of North Kesteven District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. North Kesteven District Council tenants can swap homes with other social housing tenants through a mutual exchange, with North Kesteven District Council's permission.

3,910 homes in North Kesteven. Registered social landlord no. 32UE. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

North Kesteven District Council owns about 3,910 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
1 bed£82£100
2 bed£93£128
3 bed£102£167
4 bed£113£196

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Apr 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from North Kesteven District Council tenants

No North Kesteven District Council tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 865 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 72nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 79.9% better than the sector median of 71.8%
Satisfied with repairs 79.4% better than the sector median of 73.6%
Satisfied with time taken for repairs 74.9% better than the sector median of 69.5%
Home is well maintained 78.2% better than the sector median of 71.9%
Home is safe 81.7% better than the sector median of 77.6%
Landlord listens and acts 65.8% better than the sector median of 61.6%
Kept informed 75.7% better than the sector median of 72.0%
Treated fairly and with respect 78.8% about the sector median (77.9%)
Satisfied with complaints handling 42% better than the sector median of 35.5%
Communal areas clean and well maintained 62.6% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 61.1% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 56.6% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
1.7% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
99.2% Non-emergency repairs done on time better than the sector median of 82.5%
86.9% Emergency repairs done on time worse than the sector median of 94.9%
49.1 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
64.6% Stage 1 complaints answered on time worse than the sector median of 89.9
9.7 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
86.8% Stage 2 complaints answered on time worse than the sector median of 88.9
7.2 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, North Kesteven District Council had 3 complaint determinations. 75% of findings went against the landlord (sector average 60%).

75%maladministration rate
worse than the sector average of 60%
12orders made
£1,300compensation ordered

The Housing Ombudsman has published 13 decisions about North Kesteven District Council in its searchable archive.

4maladministration
4partial maladministration
4no maladministration
  • Local Authority / ALMO or TMO (202329232) No Maladministration Feb 2026

      Decision Case ID 202329232 Decision type Investigation Landlord North Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026   Background The resident has been a tenant of the

  • Local Authority / ALMO or TMO (202432070) Partial Maladministration Jul 2025

    The complaint is about the landlord\u2019s: support to the resident in respect of alternative accommodation and banding. handling of the resident\u2019s reports of Antisocial Behaviour (ASB). We have also considered the landlord\u2019s co

  • Local Authority / ALMO or TMO (202319679) Maladministration May 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about: the windows and doors in his property not retaining heat. the cost of his ground heat pump. damp and mould in the property. This Service has also

  • Health and Safety (inc. building safety) (202316936) Maladministration Mar 2025

    The complaint is about the landlord\u2019s handling of: Reports of asbestos at the property. The resident\u2019s complaint.

  • Estate Management (202314992) Partial Maladministration Feb 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports about: The condition of nearby allotments. The condition of her garden when she moved into the property. Repairs to her bathroom and electric fire. A wasp in

  • Managing Relations (202317892) Maladministration Dec 2024

    The complaint is about the landlord\u2019s handling of: Reports of damp and mould and the associated remedial repairs. Repairs carried out to the driveway following reports of a trip hazard . Reports of disability discrimination under the E

Source: the Housing Ombudsman decisions archive, checked 19 Oct 2026. To see every case, search the archive for "North Kesteven District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of North Kesteven District Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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